We are here to help you reduce costs and take the headache out of running internal call center operations. Cut out the middleman and work directly with our inbound call center and outbound call center experts in Alabama or anywhere throughout the US.
Your Idaho customers want experiences that they can trust. In turn, you’ll reap the benefits and referrals for years to come. Allow us to help you deliver that “Moment of Truth” service experience.
You need your Idaho business investments to pay off. That’s why we’re dedicated to your success, including the ability to retain and please more customers by reducing attrition and churn.
Idaho is an agricultural and natural wonderland, best known for its potato production and precious gems. The state offers an abundance of parks, tourist attractions, education centers, and businesses specializing in science.
Our Idaho clients choose us for round-the-clock support and memorable customer service experiences.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
With 24/7 inbound and outbound options, TeleDirect is the best solution for Idaho-based businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Gem State company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.