Proven Leader in The American Call Center Outsourcing Industry
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve South Dakota customers.
Move Beyond Your Worries
Nervous about outsourcing your South Dakota call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.
Optimize Caller Experiences
Expand your South Dakota customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.
Conduct Business 24/7
If you’re running South Dakota ads and commercials but don’t have support outside of traditional business hours, you’re missing out. 24/7 services allow you to process orders and sales instantly.
South Dakota Call Center Services by City
South Dakota is most famous for its iconic Mount Rushmore, a natural carving of four presidents’ faces. Visitors, businesses, and locals enjoy a thriving economy, peaceful landscapes, and abundant farming.
- Hot Springs
- Rapid City
- Sioux Falls
Our South Dakota Call Center Service Stats
South Dakota clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What South Dakota Clients Are Saying
South Dakota Call Center FAQs
With 24/7 inbound and outbound options, TeleDirect is the best solution for South Dakota companies. We strive to help your business save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your South Dakota company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.