A 24/7 U.S. Based Contact Center

Virginia Call Center Services

#1 US based call center solutions for businesses in the Old Dominion State of Virginia. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Virginia or anywhere in the US.

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Inbound Call Center

Dedicated inbound call center agents serve as a true extension of your brand or business.

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Outbound Call Center

We support and foster outbound growth to help you reach multiple in-state industries at once.

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Customer Service

With personalized collaboration, our customer service options are trusted across multiple industries.

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Seminar & Event Registration

Help Virginia tourists and attendees register with less stress, faster booking times, and better support.

Lead Qualification

Streamline your lead qualification process for improved sales results with cost-effective B2B solutions.

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Market Research

Take full advantage of your Virginia business opportunities with in-depth customer data.

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Tier I Tech Support

Outsourced tech support boosts business in Virginia with managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

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Grow Your Customer Base

Attracting new prospects is essential, but businesses also need to retain and keep Virginia customers happy. Gain a competitive advantage through attentive customer service only available with TeleDirect.

Technical Support

Access First Class Tech Support

With TeleDirect’s Tier I outsourced tech support, your Virginia-based business can reserve valuable tech resources. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.

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Support Multiple Industries

TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Virginia call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.

Virginia Call Center Services by City

Virginia has much to offer including natural trails and parks, coastal towns, historical sites, and access to the nation’s capital. Many large corporations are also headquartered here, making it a popular residential location.

  • Alexandria
  • Charlottesville
  • Fairfax
  • Lynchburg
  • Norfolk
  • Richmond
  • Staunton
  • Virginia Beach

Our Virginia Call Center Service Stats

Virginia clients choose us for customer retention success and managed tech and IT support.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Virginia Clients Are Saying

Virginia Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Virginia businesses. Our goal is to help you save resources and achieve corporate growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Virginia-based company and has multiple services to help you accelerate your growth.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

An American Call Center to grow your business and expand your resources.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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