A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Aloha State of Hawaii. We provide an exceptional customer experience that helps you scale your business and increase revenue.
We are here to help you reduce costs and take the headache out of running internal call center operations. Cut out the middleman and work directly with our inbound call center and outbound call center experts in Alabama or anywhere throughout the US.
Allow our dedicated inbound call agents to specialize in your business needs at all times.
TeleDirect supports outbound growth goals across multiple industries—perfect for high travel destinations like Hawaii.
Flexible and scalable customer service options provide more experience and value to your in-state customers.
Adaptable and expandable lead generation solutions offer greater opportunities and benefits for attracting potential customers.
Book across industries. Make reservations for business, marketing, education, and other needs with our inbound expertise.
Leverage your Hawaiian business opportunities with in-depth customer data and analytics.
Simplify your marketing spend upfront with toll-free numbers and multi-channel campaigns.
Address customer or tourist concerns with timely ring-backs and zero holds.
With TeleDirect’s multi-channel media support, you’ll know exactly where your marketing dollars are being used and how they’re growing your business in Hawaii.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the booking experience seamless for all clients across the Hawaiian islands, regardless of industry or line of work.
No one wants lengthy customer wait times. Reduce holds, get helpful appointment reminders, and offer customer-focused solutions with Scheduled Callbacks in Hawaii.
Hawaii is home to some of the most unique and beautiful landscapes in the non-contiguous US. Tourists flock to the islands for sightseeing, culture, real estate, and lifestyle opportunities.
Hawaii clients choose us for helpful customer support and world-class reservation assistance.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Hawaii businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients seek for growth.
Trust TeleDirect with your US based call center outsourcing.
