A 24/7 U.S. Based Contact Center

Hawaii Call Center Services

#1 US based call center solutions for businesses in the Aloha State of Hawaii. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

We are here to help you reduce costs and take the headache out of running internal call center operations. Cut out the middleman and work directly with our inbound call center and outbound call center experts in Alabama or anywhere throughout the US.

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Inbound Call Center

Allow our dedicated inbound call agents to specialize in your business needs at all times.

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Outbound Call Center

TeleDirect supports outbound growth goals across multiple industries—perfect for high travel destinations like Hawaii.

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Customer Service

Flexible and scalable customer service options provide more experience and value to your in-state customers.

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Lead Generation

Adaptable and expandable lead generation solutions offer greater opportunities and benefits for attracting potential customers.

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Reservation Services

Book across industries. Make reservations for business, marketing, education, and other needs with our inbound expertise.

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Market Research

Leverage your Hawaiian business opportunities with in-depth customer data and analytics.

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Direct Response and Media Support

Simplify your marketing spend upfront with toll-free numbers and multi-channel campaigns.

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Scheduled Callbacks

Address customer or tourist concerns with timely ring-backs and zero holds.

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Save Time and Money

With TeleDirect’s multi-channel media support, you’ll know exactly where your marketing dollars are being used and how they’re growing your business in Hawaii.

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Make Booking Stress-Free

TeleDirect offers Seminar Edge, a full-scale reservation platform to make the booking experience seamless for all clients across the Hawaiian islands, regardless of industry or line of work.

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Set the Service Bar High

No one wants lengthy customer wait times. Reduce holds, get helpful appointment reminders, and offer customer-focused solutions with Scheduled Callbacks in Hawaii.

Hawaii Call Center Services by City

Hawaii is home to some of the most unique and beautiful landscapes in the non-contiguous US. Tourists flock to the islands for sightseeing, culture, real estate, and lifestyle opportunities.

  • Hanalei
  • Honolulu
  • Kahului
  • Kapaa
  • Lahaina
  • Laie
  • Wailuku
  • Waimea

Our Hawaii Call Center Service Stats

Hawaii clients choose us for helpful customer support and world-class reservation assistance.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Hawaii Clients Are Saying

Hawaii Call Center FAQs

TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Hawaii businesses. We offer flexible and scalable solutions that help you save time and resources.

Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.

TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.

TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.

Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients seek for growth.

American stars

Trust TeleDirect with your US based call center outsourcing.

We improve your customer experience and brand reputation

Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.

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