A 24/7 U.S. Based Contact Center

Delaware Call Center Services

#1 US based call center solutions for businesses in The First State of Delaware. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in the American Call Center Outsourcing Industry

TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Delaware or anywhere in the US.

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Inbound Call Center

Dedicated inbound call center agents serve as a true extension of your brand.

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Outbound Call Center

We support and foster outbound growth to help you reach multiple in-state industries at once.

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Customer Service

With personalized collaboration, our customer service options are trusted across multiple industries.

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Seminar & Event Registration

Help Delaware tourists and attendees register with less stress, faster booking times, and better support.

Lead Qualification

Streamline your lead qualification process for improved sales results with cost-effective B2B solutions.

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Market Research

Take full advantage of your Delaware business opportunities with in-depth customer data.

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Tier I Tech Support

Outsourced tech support boosts business in Delaware with managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

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Retain Your Customer Base

Attracting new prospects is essential, but businesses also need to retain and keep Delaware customers happy. Gain a competitive advantage through attentive customer service only available with TeleDirect.

Technical Support

Deliver Top-Tier Tech Support

With TeleDirect’s Tier I outsourced tech support, your Delaware-based business can reserve valuable tech resources. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.

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Support Multiple Industries

TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Delaware call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.

Delaware Call Center Services by City

The First State of Delaware is known for its coastal landmarks, tax-free living, and historical significance. Delaware business relies heavily on chemical and pharmaceutical manufacturing in addition to major financial corporations

  • Dover
  • Lewes
  • Milford
  • Milford
  • Newark
  • Smyrna
  • Wilmington

Our Delaware Call Center Service Stats

Delaware clients choose us for customer retention success and managed tech and IT support.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Delaware Clients Are Saying

Delaware Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Delaware businesses. Our goal is to help you save resources and achieve corporate growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Delaware-based company and has multiple services to help you accelerate your growth.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

An American Call Center to Grow Your Business in The First State.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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