Inbound Call Center
Dedicated inbound call center agents serve as a true extension of your brand.
Outbound Call Center
We support and foster outbound growth to help you reach multiple in-state industries at once.
A 24/7 U.S. Based Contact Center
Delaware Call Center Services
#1 US based call center solutions for businesses in The First State of Delaware. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in the American Call Center Outsourcing Industry
TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Delaware or anywhere in the US.
Customer Service
With personalized collaboration, our customer service options are trusted across multiple industries.
Seminar & Event Registration
Help Delaware tourists and attendees register with less stress, faster booking times, and better support.
Lead Qualification
Streamline your lead qualification process for improved sales results with cost-effective B2B solutions.
Market Research
Take full advantage of your Delaware business opportunities with in-depth customer data.
Tier I Tech Support
Outsourced tech support boosts business in Delaware with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Retain Your Customer Base
Attracting new prospects is essential, but businesses also need to retain and keep Delaware customers happy. Gain a competitive advantage through attentive customer service only available with TeleDirect.
Deliver Top-Tier Tech Support
With TeleDirect’s Tier I outsourced tech support, your Delaware-based business can reserve valuable tech resources. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.
Support Multiple Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Delaware call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Delaware Call Center Services by City
The First State of Delaware is known for its coastal landmarks, tax-free living, and historical significance. Delaware business relies heavily on chemical and pharmaceutical manufacturing in addition to major financial corporations
- Dover
- Lewes
- Milford
- Milford
- Newark
- Smyrna
- Wilmington
Our Delaware Call Center Service Stats
Delaware clients choose us for customer retention success and managed tech and IT support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Delaware Clients Are Saying
Delaware Call Center FAQs
Who is the best call center service provider in Delaware?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Delaware businesses. Our goal is to help you save resources and achieve corporate growth at scale.
What are the 3 types of call centers in Delaware?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Delaware-based company and has multiple services to help you accelerate your growth.
How many calls can TeleDirect Delaware call center handle?
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Delaware call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the Delaware call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
An American Call Center to Grow Your Business in The First State.
Our Accreditations
