Auto Manufacturing Call Center
At TeleDirect, we help auto manufacturers navigate the customer service world so your reputation and sales move with the times.
Services Provided
- 24/7 Answering Service
- Live Inbound Agents
- Automated Support
- Live Outbound Calls
- Callbacks and Reminders
- Secure Data Storage
- Lead Response Management
- Reservations and Appointments
Customer Service Is Imperative in the Automotive Industry
You can build the greatest cars in the world—but if you’re known for bad customer service and support, that won’t matter. Your clients need to trust that you’re there for them if issues arise with their car. At TeleDirect, our comprehensive call center and support platform makes that easy.
Live Inbound Agents
Whether your customers have an auto problem or a specific question, we have the solution you need. Our live agents work as an extension of your team and even work with customized scripts to provide your clients with the best possible help.
24/7 Coverage
Why should information cease when businesses shut? By implementing a TeleDirect after-hours car manufacturing call center, you can provide nonstop support to your clients and leads, even when your production team is getting some much-deserved rest.
Lead Response Management
The key to seeing more of your cars on the road? Capturing and retaining as many leads as possible. We make it easy; our expert team will handle lead verification and qualification so that bigger and more frequent sales can follow.
Auto Manufacturing Stats
Our clients choose our automotive industry call center services for a reason: exceptional results delivered through cost-effective solutions.
Yearly global production of vehicles
Worldwide auto market worth in 2021
Global production increase in 2021
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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What Our Auto Manufacturing Call Center Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Auto Manufacturing Call Center FAQs
What is the main benefit an auto manufacturer would get from hiring a call center?
In order to have a successful auto manufacturing company, you must be reachable. When buyers have complex queries or issues with your vehicles, they must be able to contact somebody for a resolution. If buyers can’t reach you when they want to, you could lose leads and suffer from bad PR.
How do you make customer service in auto manufacturing more efficient?
The biggest customer service mistake in the automotive industry? Ignoring it! Your production team should not double as a customer support crew—that leads to exhaustion, inefficient work and dissatisfied customers. It’s much better to outsource a business process outsourcing (BPO) call center like TeleDirect—they’ll learn everything about your company and provide all the support your buyers need.
What is the biggest opportunity for growth in the auto manufacturing industry in the US?
The automotive industry is changing and growing in exciting ways. To make the most of this growth, your company must keep pace with the industry at large. That means hearing your client's feedback and taking it into consideration. We help gauge your customer experience through surveys, follow-up calls and providing live support to hear suggestions.
How can auto manufacturing improve its customer service?
By using a dedicated BPO automotive call center, you can leave everything customer-service related to the pros while resting assured that they are representing your brand exactly as you want. Your dedicated or shared agents will work with customized scripts and learn everything about your company to provide stellar customer support whenever you need.
How can auto manufacturers increase sales and customer acquisition with call center service?
At TeleDirect, we increase sales through dedicated lead management services, outbound follow-up calls and customer satisfaction and feedback surveys.
