A 24/7 U.S. Based Contact Center

California Call Center Services

#1 US based call center solutions for businesses in The Golden State of California. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect helps you reduce operational costs and eliminate the stress of running internal call center operations. Our highly trained inbound call center and outbound call center experts are here to serve California customers.

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Inbound Call Center

Highly trained inbound call center agents offer top-notch customer service interactions.

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Outbound Call Center

Run outbound business campaigns with ease thanks to our results-driven agents.

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Customer Service

Agile and scalable customer support provides reliable experience and industry knowledge.

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Market Research

Collect valuable market data and customer profiles from agents who specialize in info-sourcing.

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Direct Response & Media Support

Simplifying your marketing spend and advertising channels using brand-focused communication.

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Lead Generation

Capitalize on the perfect timing in order to attract prospects and convert new opportunities.

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Reservation Services

Our expert reps can help you streamline seminars, conferences, and open enrollment.

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Customer Retention

Reduce attrition with dedicated resources to address every concern or question.

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Streamline Media Touchpoints

If your DRTV and California marketing campaigns need a boost, let us help you increase your ROI with call center agents connected at every customer touchpoint.

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Improve Multi-Channel Communication

Are new prospects falling through the cracks? Increase success of your California business by outsourcing inbound pipeline management with timely, in-depth lead qualification.

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Personalize Client Responses

Go the extra mile to keep your California customers happy. Our retention solutions help you deliver customizable messages to address customer concerns as they happen—no matter how busy you are.

California Call Center Services by City

The Golden State of California attracts Fortune 500 companies and startups alike. With stunning landscapes, miles of Pacific coastline, and entertainment outlets, it’s a destination for everyone.

  • Anaheim
  • Bakersfield
  • Carlsbad
  • Hollywood
  • Los Angeles
  • Orange
  • San Diego
  • San Francisco

Our California Call Center Service Stats

California clients choose TeleDirect because of our stellar performance and range of inbound and outbound services.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What California Clients Are Saying

California Call Center FAQs

TeleDirect is a U.S. based call center for clients in California. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.

Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your California company and has multiple services to help you achieve new goals.

TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

A U.S. based call center that “wows” your customers with high-level support and expertise.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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