TeleDirect helps you reduce operational costs and eliminate the stress of running internal call center operations. Our highly trained inbound call center and outbound call center experts are here to serve California customers.
If your DRTV and California marketing campaigns need a boost, let us help you increase your ROI with call center agents connected at every customer touchpoint.
Are new prospects falling through the cracks? Increase success of your California business by outsourcing inbound pipeline management with timely, in-depth lead qualification.
Go the extra mile to keep your California customers happy. Our retention solutions help you deliver customizable messages to address customer concerns as they happen—no matter how busy you are.
The Golden State of California attracts Fortune 500 companies and startups alike. With stunning landscapes, miles of Pacific coastline, and entertainment outlets, it’s a destination for everyone.
California clients choose TeleDirect because of our stellar performance and range of inbound and outbound services.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center for clients in California. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your California company and has multiple services to help you achieve new goals.
TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.