Inbound Call Center
Highly trained inbound call center agents offer top-notch customer service interactions.
Outbound Call Center
Run outbound business campaigns with ease thanks to our results-driven agents.
A 24/7 U.S. Based Contact Center
California Call Center Services
Your #1 call center in California. Save money, reduce internal stress, and grow your business with TeleDirect.
- #1 US Based Call Center
- Best contact centers in California for market research
- The best call centers in California for highly trained experts
VERIFIED COMPANY
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect helps you reduce operational costs and eliminate the stress of running internal call center operations. Our highly trained inbound call center and outbound call center experts are here to serve California customers.
Customer Service
Agile and scalable customer support provides reliable experience and industry knowledge.
Market Research
Collect valuable market data and customer profiles from agents who specialize in info-sourcing.
Direct Response & Media Support
Simplifying your marketing spend and advertising channels using brand-focused communication.
Lead Generation
Capitalize on the perfect timing in order to attract prospects and convert new opportunities.
Reservation Services
Our expert reps can help you streamline seminars, conferences, and open enrollment.
Customer Retention
Reduce attrition with dedicated resources to address every concern or question.
Streamline Media Touchpoints
If your DRTV and California marketing campaigns need a boost, let us help you increase your ROI with call center agents connected at every customer touchpoint.
Improve Multi-Channel Communication
Are new prospects falling through the cracks? Increase success of your California business by outsourcing inbound pipeline management with timely, in-depth lead qualification.
Personalize Client Responses
Go the extra mile to keep your California customers happy. Our retention solutions help you deliver customizable messages to address customer concerns as they happen—no matter how busy you are.
California Call Center Services by City
The Golden State of California attracts Fortune 500 companies and startups alike. With stunning landscapes, miles of Pacific coastline, and entertainment outlets, it’s a destination for everyone.
- Anaheim
- Bakersfield
- Carlsbad
- Hollywood
- Los Angeles
- Orange
- San Diego
- San Francisco
Our California Call Center Service Stats
California clients choose TeleDirect because of our stellar performance and range of inbound and outbound services.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What California Clients Are Saying
California Call Center FAQs
Who is the best call center service provider California?
TeleDirect is a U.S. based call center for clients in California. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.
What are the 3 types of call centers in California?
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your California company and has multiple services to help you achieve new goals.
How many calls can TeleDirect California call center handle?
TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in California call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the California call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
A U.S. based call center that “wows” your customers with high-level support and expertise.
Our Accreditations
