A 24/7 U.S. Based Contact Center

Illinois Call Center Services

#1 US based call center solutions for businesses in Prairie State of Illinois. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Illinois or anywhere throughout the US.

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Inbound Call Center

Dedicated inbound call center specialists focus on your results-driven performance.

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Outbound Call Center

TeleDirect agents support outbound growth goals across multiple industries in your state.

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Customer Service

Scalable customer solutions deliver trusted experience and brand expertise.

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Lead Generation

Capitalize each new business opportunity by connecting with prospects at the perfect time.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using expert communication strategies.

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Market Research

Leverage your Illinois business opportunities with in-depth customer data, sourced by trained specialists.

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Tier I Tech Support

Outsource your tech support as a way to expand Idaho business through managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with round-the-clock service options

Technical Support

Engineer Better Tech Support

Don’t strain your Illinois IT resources in order to grow. TeleDirect’s outsourced IT services are widely available any time of the day or night.

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Deliver First-Class Experiences

Illinois clients and customers want to do business with trustworthy organizations. Allow our experienced and professional agents to deliver “wow-worthy” customer interactions.

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Act on Advanced Research

Enhance your Illinois call center today so that you can leverage more customer insights and valuable data. We’ll deliver timely market research when it matters most.

Illinois Call Center Services by City

Illinois is home to legendary sights and attractions, including the Windy City (Chicago). Large corporations and small businesses boom in the rich and diverse Midwest culture of Illinois.

  • Arlington Heights
  • Bloomington
  • Chicago
  • Decatur
  • Freeport
  • Oak Park
  • Springfield
  • Wheaton

Our Illinois Call Center Service Stats

Our Illinois clients choose us for incredible customer service experiences and better market research.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Illinois Clients Are Saying

Illinois Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Illinois-based businesses. Our goal is to help you save resources and achieve growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your company and has multiple services to help you achieve business or revenue growth.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

Expand your new business opportunities with a first class American call center.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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