We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Illinois or anywhere throughout the US.
Illinois clients and customers want to do business with trustworthy organizations. Allow our experienced and professional agents to deliver “wow-worthy” customer interactions.
Enhance your Illinois call center today so that you can leverage more customer insights and valuable data. We’ll deliver timely market research when it matters most.
Illinois is home to legendary sights and attractions, including the Windy City (Chicago). Large corporations and small businesses boom in the rich and diverse Midwest culture of Illinois.
Our Illinois clients choose us for incredible customer service experiences and better market research.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
With 24/7 inbound and outbound options, TeleDirect is the best solution for Illinois-based businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your company and has multiple services to help you achieve business or revenue growth.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.