
Inbound Call Center
Dedicated inbound call center specialists focus on your results-driven performance.

Outbound Call Center
TeleDirect agents support outbound growth goals across multiple industries in your state.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in Prairie State of Illinois. We provide an exceptional customer experience that helps you scale your business and increase revenue.
We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Illinois or anywhere throughout the US.
Dedicated inbound call center specialists focus on your results-driven performance.
TeleDirect agents support outbound growth goals across multiple industries in your state.
Scalable customer solutions deliver trusted experience and brand expertise.
Get qualified leads through cost-effective and conversion-based B2B lead qualification tactics in Illinois.
Finetune your printed marketing and online advertising using expert communication strategies.
Leverage your Illinois business opportunities with in-depth customer data, sourced by trained specialists.
Outsource your tech support as a way to expand Idaho business through managed IT services.
Address customer concerns and questions in real-time with round-the-clock service options
TeleDirect’s IT solutions ensure your business is ready to grow without placing extra strain on your internal resources. Our expert Illinois call center tech support teams handle everything from high call volumes to customer outage concerns.
Illinois businesses thrive on trust. TeleDirect’s experienced agents provide exceptional customer interactions that leave lasting impressions on customers. Let us help you build a reputation for outstanding service and customer satisfaction.
TeleDirect’s Illinois outbound call center market research solutions deliver insights when you need them the most. We help you track trends and identify customer needs through surveys and feedback. Let us help you seize new opportunities that will help boost your business performance.
With an impressive 11-second average response time and close to 10,000 calls handled every day, TeleDirect’s Illinois call centers deliver the reliable, high-impact support your business needs. Our solutions are designed to optimize your operations, boost your customer retention and drive sustainable growth.Â
We offer expert services tailored to your needs, including the following:
U.S.-based, native English-speaking agents: Professional communication that represents your brand.
Inbound call support: Seamless handling of customer inquiries to enhance satisfaction.
Outbound campaigns: Targeted outreach to expand your customer base and increase revenue.
IT and help desk support: Reliable technical solutions to keep operations running smoothly.
Lead qualification: Engage prospects with timely, conversion-focused strategies.
Customer service and retention: Round-the-clock support to ensure loyalty and lasting relationships.
 Whether you’re a leader in manufacturing or a pioneer in Illinois’ growing tech sector, TeleDirect is equipped to support your business goals. Our expert agents deliver customized solutions that align with your operational needs. We handle everything from complex inbound inquiries to placing strategic outbound calls. With our innovative tools and reliable support, our agents make sure every interaction counts.Â
Contact TeleDirect today to get started!
Illinois is home to legendary sights and attractions, including the Windy City (Chicago). Large corporations and small businesses boom in the rich and diverse Midwest culture of Illinois.
Our Illinois clients choose us for incredible customer service experiences and better market research.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for Illinois-based businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your company and has multiple services to help you achieve business or revenue growth.
TeleDirect’s highly trained agents handle up to 10,000 call each day. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Expand your new business opportunities with a first class American call center.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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