Inbound Call Center
Get uninterrupted access to our dedicated inbound call agents who specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries—ideal for the Sunshine State.
A 24/7 U.S. Based Contact Center
Florida Call Center Services
#1 US based call center solutions for businesses in the Sunshine State of Florida. We provide an exceptional customer experience that helps you scale your business and increase revenue.
VERIFIED COMPANY
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect reduces operational costs and removes the stress of running internal call center operations on your own. Highly trained inbound call center and outbound experts in Florida will help expand your reach.
Customer Service
Our scalable service options offer trusted experience and support to your customer base.
Lead Generation
Assist Florida tourists and attendees as they register for opportunities related to tourism, travel, and business.
Reservation Services
Book for insurance, marketing, education, and other needs through expert inbound representatives.
Market Research
Leverage your Florida business opportunities with in-depth customer data.
Tier I Tech Support
Outsourced tech support boosts business in Florida with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Retain More Business
Attracting new prospects is essential, but businesses also need to retain and keep Florida customers happy. Give your business a competitive advantage with attentive, personable service.
Save Resources with Tech Expertise
Troubleshooting customer IT issues can put a strain on your Florida resources and tech teams, resulting in frustration. Avoid those bottlenecks with outsourced support and professional IT services.
Serve Multiple Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Florida call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Florida Call Center Services by City
The Sunshine State draws in millions of tourists, visitors, and new residents each year. With thriving business ventures across multiple industries, Florida business leaders need options for expansion, revenue, and positive experiences.
- Boca Raton
- Clearwater
- Daytona Beach
- Fort Myers
- Jacksonville
- Orlando
- Pensacola
- Sarasota
Our Florida Call Center Service Stats
Florida clients choose us for positive customer relationships and proven outbound tactics.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Florida Clients Are Saying
Florida Call Center FAQs
Who is the best call center service provider in Florida?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Florida businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Florida?
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
How many calls can TeleDirect Florida call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in a Florida call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average call volume per day at the Florida call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients seek for growth.
A professional US based call center to grow your business.
Our Accreditations
