TeleDirect reduces operational costs and removes the stress of running internal call center operations on your own. Highly trained inbound call center and outbound experts in Florida will help expand your reach.
Attracting new prospects is essential, but businesses also need to retain and keep Florida customers happy. Give your business a competitive advantage with attentive, personable service.
Troubleshooting customer IT issues can put a strain on your Florida resources and tech teams, resulting in frustration. Avoid those bottlenecks with outsourced support and professional IT services.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Florida call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
The Sunshine State draws in millions of tourists, visitors, and new residents each year. With thriving business ventures across multiple industries, Florida business leaders need options for expansion, revenue, and positive experiences.
Florida clients choose us for positive customer relationships and proven outbound tactics.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Florida businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients seek for growth.