A 24/7 U.S. Based Contact Center

District of Columbia Call Center Services

#1 US based call center solutions for businesses in The District of Columbia. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect helps businesses reduce costs and eliminate the hassle of maintaining internal call center operations. Work directly with our highly trained call center experts in the District of Columbia or anywhere throughout the US.

Inbound call telephone icon

Inbound Call Center

Leverage our dedicated inbound call agents who specialize in your needs at all times.

Outbound call icon

Outbound Call Center

TeleDirect supports outbound growth goals across multiple industries—perfect for metropolitan districts like DC.

Customer service icon

Customer Service

Flexible and scalable customer service options provide trusted experience and value to clients.

Seminar & Event Registration icon

Seminar & Event Registration

Help District of Columbia tourists and attendees register with an easy and user-friendly experience.

Direct response call center icon

Direct Response Service

Access our Direct Response service to make bookings for a wide range of industries, including business, marketing, education, and more, leveraging our inbound expertise.

Market research icon

Market Research

Leverage your District of Columbia business opportunities with in-depth customer data and analytics.

Tier I Tech Support icon

Tier I Tech Support

Outsourced tech support boosts business in District of Columbia with managed IT services.

Scheduled Callbacks icon

Scheduled Callbacks

Address customer or constituent concerns with timely ring-backs and zero holds.

Book and Schedule appointment

Make Scheduling a Breeze

District of Columbia customers are busy booking events, conferences, meet-ups, and more. Let us remove the hassle of making reservations and reduce tedious wait times.

Appointment Setting large icon

Prioritize Your Clients

No one wants stressful wait times. Reduce holds, get helpful appointment reminders, and offer customer-focused solutions with Scheduled Callbacks in the District of Columbia.

Diverse Industries icon

Cater to Multiple Industries

TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for District of Columbia call center clients, regardless of which industry they work in or serve.

District of Columbia Call Center Services by City

The District of Columbia, capital of the United States, is home to historical and political landmarks. As a thriving metropolitan center, you’ll also find dynamic businesses, news agencies, military centers, and technology organizations.

  • Adams Morgan
  • Capitol Hill
  • Congress Heights
  • Downtown
  • Dupont Circle
  • Georgetown
  • Logan Circle
  • National Mall

Our District of Columbia Call Center Service Stats

District of Columbia clients choose us for helpful customer support and professional callback services.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What District of Columbia Clients Are Saying

District of Columbia Call Center FAQs

TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for District of Columbia businesses. We offer flexible and scalable solutions that help you save time and resources.

Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.

TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.

TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.

Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that the District of Columbia clients seek for growth.

American stars

Discover your potential in the heart of District Columbia with US based call center outsourcing.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
Learn More or Get Started

Get Custom Pricing & Access To Exclusive Deals.

  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
TCPA Compliance

Privacy Policy

×
Security & Redundancy

Privacy Policy

×
Seminar

Privacy Policy

×
HIPAA Compliance

Privacy Policy

×
Healthcare
×
Insurance
×
Financial Services
×
Other Industries
×
Client Confidentiality & Data Security

Privacy Policy

×
Inbound & Outbound Solutions

Privacy Policy

×
Common Core Q & A

Privacy Policy

×