Inbound Call Center
Leverage our dedicated inbound call agents who specialize in your needs at all times.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple industries—perfect for metropolitan districts like DC.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in The District of Columbia. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect helps businesses reduce costs and eliminate the hassle of maintaining internal call center operations. Work directly with our highly trained call center experts in the District of Columbia or anywhere throughout the US.
Leverage our dedicated inbound call agents who specialize in your needs at all times.
TeleDirect supports outbound growth goals across multiple industries—perfect for metropolitan districts like DC.
Flexible and scalable customer service options provide trusted experience and value to clients.
Help District of Columbia tourists and attendees register with an easy and user-friendly experience.
Access our Direct Response service to make bookings for a wide range of industries, including business, marketing, education, and more, leveraging our inbound expertise.
Leverage your District of Columbia business opportunities with in-depth customer data and analytics.
Outsourced tech support boosts business in District of Columbia with managed IT services.
Address customer or constituent concerns with timely ring-backs and zero holds.
The heart of the nation’s capital is alive with businesses and government agencies working on tight schedules. Whether you need to reserve a conference center and handle RSVPs or if you need someone to set appointments for you, TeleDirect’s Washington, D.C., call centers are here to make the process simple and efficient.Â
TeleDirect is here to tackle long wait times that can cause frustration for your clients. Our Washington, D.C., call centers can provide call-back and appointment-scheduling solutions to make sure your clients come first and feel like they have been heard.
Washington, D.C., is home to global organizations, top law firms and major nonprofits. TeleDirect’s Washington, D.C., inbound call center services can support every industry. With Seminar Edge, we’re here to handle everything to help D.C. businesses thrive.Â
 The District of Columbia is more than just the political epicenter of the nation; it’s also a hub for law, education, finance, technology and media. To help these businesses stay focused, our Washington, D.C., call center services handle an average of 10,000 calls a week with an average wait time of 11 seconds.Â
We offer expert services tailored to your needs:
U.S.-based, native English-speaking agents: Professional communication that represents your brand.
Inbound call support: Seamless handling of customer inquiries to enhance satisfaction.
Outbound campaigns: Targeted outreach to expand your customer base and increase revenue.
IT and help desk support: Reliable technical solutions to keep operations running smoothly.
Lead generation: Engage prospects with timely, conversion-focused strategies.
Customer service and retention: Round-the-clock support to maintain loyalty and lasting relationships.
We handle everything customer service so that you can stay on the ball! With our innovative tools and reliable support, our agents make sure every interaction counts and helps you grow.Â
If you’re ready for Washington, D.C., call center solutions, contact TeleDirect today to get started!
The District of Columbia, capital of the United States, is home to historical and political landmarks. As a thriving metropolitan center, you’ll also find dynamic businesses, news agencies, military centers, and technology organizations.
District of Columbia clients choose us for helpful customer support and professional callback services.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
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Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for District of Columbia businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every day. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
Discover your potential in the heart of District Columbia with US based call center outsourcing.
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