Inbound Call Center
Leverage our dedicated inbound call agents who specialize in your needs at all times.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple industries—perfect for metropolitan districts like DC.
A 24/7 U.S. Based Contact Center
District of Columbia Call Center Services
#1 US based call center solutions for businesses in The District of Columbia. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect helps businesses reduce costs and eliminate the hassle of maintaining internal call center operations. Work directly with our highly trained call center experts in the District of Columbia or anywhere throughout the US.
Customer Service
Flexible and scalable customer service options provide trusted experience and value to clients.
Seminar & Event Registration
Help District of Columbia tourists and attendees register with an easy and user-friendly experience.
Direct Response Service
Access our Direct Response service to make bookings for a wide range of industries, including business, marketing, education, and more, leveraging our inbound expertise.
Market Research
Leverage your District of Columbia business opportunities with in-depth customer data and analytics.
Tier I Tech Support
Outsourced tech support boosts business in District of Columbia with managed IT services.
Scheduled Callbacks
Address customer or constituent concerns with timely ring-backs and zero holds.
Make Scheduling a Breeze
District of Columbia customers are busy booking events, conferences, meet-ups, and more. Let us remove the hassle of making reservations and reduce tedious wait times.
Prioritize Your Clients
No one wants stressful wait times. Reduce holds, get helpful appointment reminders, and offer customer-focused solutions with Scheduled Callbacks in the District of Columbia.
Cater to Multiple Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for District of Columbia call center clients, regardless of which industry they work in or serve.
District of Columbia Call Center Services by City
The District of Columbia, capital of the United States, is home to historical and political landmarks. As a thriving metropolitan center, you’ll also find dynamic businesses, news agencies, military centers, and technology organizations.
- Adams Morgan
- Capitol Hill
- Congress Heights
- Downtown
- Dupont Circle
- Georgetown
- Logan Circle
- National Mall
Our District of Columbia Call Center Service Stats
District of Columbia clients choose us for helpful customer support and professional callback services.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What District of Columbia Clients Are Saying
District of Columbia Call Center FAQs
Who is the best call center service provider District of Columbia?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for District of Columbia businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in the District of Columbia?
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
How many calls can TeleDirect District of Columbia call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in a District of Columbia call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average number of calls per day at the District of Columbia call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that the District of Columbia clients seek for growth.
Discover your potential in the heart of District Columbia with US based call center outsourcing.
Our Accreditations
