TeleDirect helps businesses reduce costs and eliminate the hassle of maintaining internal call center operations. Work directly with our highly trained call center experts in the District of Columbia or anywhere throughout the US.
District of Columbia customers are busy booking events, conferences, meet-ups, and more. Let us remove the hassle of making reservations and reduce tedious wait times.
No one wants stressful wait times. Reduce holds, get helpful appointment reminders, and offer customer-focused solutions with Scheduled Callbacks in the District of Columbia.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for District of Columbia call center clients, regardless of which industry they work in or serve.
The District of Columbia, capital of the United States, is home to historical and political landmarks. As a thriving metropolitan center, you’ll also find dynamic businesses, news agencies, military centers, and technology organizations.
District of Columbia clients choose us for helpful customer support and professional callback services.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for District of Columbia businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that the District of Columbia clients seek for growth.