A 24/7 U.S. Based Contact Center

Massachusetts Call Center Services

#1 US based call center solutions for businesses in The Bay State of Massachusetts. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve Massachusetts customers.

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Inbound Call Center

Dedicated inbound call center specialists focus on results-driven performance.

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Outbound Call Center

TeleDirect agents support outbound growth goals across multiple industries.

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Customer Service

Scalable customer solutions deliver trusted experience and knowledge about your brand.

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Lead Generation

Capitalize on potential business opportunities by connecting with prospects at the right moment.

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Tier I Tech Support

Outsourced tech support grows business in Massachusetts through managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with round-the-clock service options.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using expert inbound communication strategies.

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Market Research

Leverage new Massachusetts business opportunities with in-depth customer data, sourced by trained specialists.

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Streamline Media Touchpoints

Get seamless communication for DRTV and marketing campaigns with our inbound expertise and strategies. Connect multiple touchpoints within your Massachusetts marketing.

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Reduce Customer Attrition

Ensure that your Massachusetts customers are happy with solid retention strategies around-the-clock. Prevent customer churn with on-point messaging from every angle.

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Gather More Leads

Our lead response management helps grow your Massachusetts brand with tactics like verification, qualification, and conversion. Never miss an opportunity to convert.

Massachusetts Call Center Services by City

Massachusetts is an iconic northeastern state known for its history in higher education and learning. Residents and job seekers flock to the state for opportunities in education, healthcare, real estate, sports, finance, and business.

  • Amherst
  • Boston
  • Braintree
  • Cambridge
  • Dartmouth
  • Fairhaven
  • Newburyport
  • Watertown

Our Massachusetts Call Center Service Stats

Our Massachusetts clients choose us for streamlined business communication and dedication to customers.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Massachusetts Clients Are Saying

Massachusetts Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Massachusetts businesses. Our goal is to help you save resources and achieve growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Massachusetts company and has multiple services to help you achieve new goals.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

Generate more business by partnering with a call center in America.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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