A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in The Bay State of Massachusetts. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve Massachusetts customers.
Dedicated inbound call center specialists focus on results-driven performance.
TeleDirect agents support outbound growth goals across multiple industries.
Scalable customer solutions deliver trusted experience and knowledge about your brand.
Capitalize on potential business opportunities by connecting with prospects at the right moment.
Outsourced tech support grows business in Massachusetts through managed IT services.
Address customer concerns and questions in real-time with round-the-clock service options.
Finetune your printed marketing and online advertising using expert inbound communication strategies.
Leverage new Massachusetts business opportunities with in-depth customer data, sourced by trained specialists.
TeleDirect’s Massachusetts inbound call centers keep your business connected with customers across social media, direct response TV and marketing campaigns. Our expert agents handle every interaction with professionalism and care.
Our agents are available 24/7 to keep your customers engaged and retained. At our Massachusetts call centers you can feel confident that we will reduce your customer churn and build stronger relationships with your clients.Â
Don’t let valuable leads slip through the cracks. Our lead response management teams help your business qualify, verify and convert prospects into loyal customers.
TeleDirect agents take approximately 10,000 calls a day and their average wait time is 11 seconds. You can rest easy that your customers are taken care of in a timely and professional manner.Â
Our Massachusetts call center services are ready to deliver world-class customer support and keep your business growing. We handle industries from business to real estate and everything in between!
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Lead Generation: Engage prospects with timely, conversion-focused strategies.Customer Service & Retention: Round-the-clock support to ensure loyalty and lasting relationships.
We want to be the partner you deserve! Whether you’re managing a startup in Cambridge or a major corporation in Boston, having a Massachusetts call center partner supports customer communication and business growth. We handle everything from complex inbound inquiries to strategic outbound outreach calls. With our innovative tools and reliable support, our agents make sure every interaction counts.Â
Contact TeleDirect today to get started!
Massachusetts is an iconic northeastern state known for its history in higher education and learning. Residents and job seekers flock to the state for opportunities in education, healthcare, real estate, sports, finance, and business.
Our Massachusetts clients choose us for streamlined business communication and dedication to customers.
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Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for Massachusetts businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Massachusetts company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle up to 10,000 monthly daily. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Generate more business by partnering with a call center in America.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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