We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Minnesota or anywhere throughout the US.
Attracting new prospects is helpful, but keeping Minnesota customers happy is a top priority. Give your business a competitive advantage with attentive customer service options.
Troubleshooting customer IT issues puts a strain on your Minnesota IT resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
TeleDirect provides Seminar Edge, a full-scale reservation platform to create a user-friendly experience for Minnesota call center clients, regardless of whether they work in marketing, insurance, or other key industries.
Minnesota attracts workers in the areas of manufacturing, life sciences, and agriculture. Despite a cold winter season, visitors enjoy thousands of lakefront properties, attractions like the Mall of America, and sporting events.
Our Minnesota clients choose us for professionalism and expert-level support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Minnesota businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Minnesota clients seek for growth.