We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Michigan or anywhere throughout the US.
Attracting new prospects is essential, but businesses need to keep Michigan customers happy. Give your business a competitive advantage with attentive customer service options.
Troubleshooting customer IT issues puts a strain on your Michigan resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Michigan call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
The Great Lakes State attracts residents and visitors with a beautiful seasonal climate and opportunities to enjoy agriculture, tourism, and life along the lake. Michigan’s labor force is also strong, with a significant manufacturing presence.
Michigan clients choose us for professional customer retention and expert IT solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Michigan businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Michigan clients seek for growth.