Inbound Call Center
Take advantage of dedicated inbound call agents that specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries.
A 24/7 U.S. Based Contact Center
Michigan Call Center Services
#1 US based call center solutions for businesses in The Great Lakes State of Michigan. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Michigan or anywhere throughout the US.
Customer Service
Agile and scalable customer service options provide trusted experience and knowledge.
Seminar & Event Registration
Help Michigan tourists and attendees register with less stress and greater satisfaction.
Direct Response & Media Support
Finetune your printed marketing and online advertising using expert communication strategies.
Market Research
Leverage your Michigan business opportunities with in-depth customer data and outbound insights.
Tier I Tech Support
Outsourced tech support boosts business in Michigan with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Retain Your Customers
Attracting new prospects is essential, but businesses need to keep Michigan customers happy. Give your business a competitive advantage with attentive customer service options.
Become More Efficient with Support
Troubleshooting customer IT issues puts a strain on your Michigan resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
Serve Multiple Industries at Once
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Michigan call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Michigan Call Center Services by City
The Great Lakes State attracts residents and visitors with a beautiful seasonal climate and opportunities to enjoy agriculture, tourism, and life along the lake. Michigan’s labor force is also strong, with a significant manufacturing presence.
- Ann Arbor
- Dearborn
- Detroit
- Grand Rapids
- Highland Park
- Jackson
- Saginaw
- Ypsilanti
Our Michigan Call Center Service Stats
Michigan clients choose us for professional customer retention and expert IT solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Michigan Clients Are Saying
Michigan Call Center FAQs
Who is the best call center service provider in Michigan?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Michigan businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Michigan?
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
How many calls can TeleDirect Michigan call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in a Michigan call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average call volume per day at the Michigan call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Michigan clients seek for growth.
Discover US based call center outsourcing in the state of Michigan.
Our Accreditations
