A 24/7 U.S. Based Contact Center

Michigan Call Center Services

#1 US based call center solutions for businesses in The Great Lakes State of Michigan. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Michigan or anywhere throughout the US.

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Inbound Call Center

Take advantage of dedicated inbound call agents that specialize in your needs.

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Outbound Call Center

TeleDirect supports outbound growth goals across multiple state industries.

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Customer Service

Agile and scalable customer service options provide trusted experience and knowledge.

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Seminar & Event Registration

Help Michigan tourists and attendees register with less stress and greater satisfaction.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using expert communication strategies.

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Market Research

Leverage your Michigan business opportunities with in-depth customer data and outbound insights.

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Tier I Tech Support

Outsourced tech support boosts business in Michigan with managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

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Retain Your Customers

Attracting new prospects is essential, but businesses need to keep Michigan customers happy. Give your business a competitive advantage with attentive customer service options.

Technical Support

Become More Efficient with Support

Troubleshooting customer IT issues puts a strain on your Michigan resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.

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Serve Multiple Industries at Once

TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Michigan call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.

Michigan Call Center Services by City

The Great Lakes State attracts residents and visitors with a beautiful seasonal climate and opportunities to enjoy agriculture, tourism, and life along the lake. Michigan’s labor force is also strong, with a significant manufacturing presence.

  • Ann Arbor
  • Dearborn
  • Detroit
  • Grand Rapids
  • Highland Park
  • Jackson
  • Saginaw
  • Ypsilanti

Our Michigan Call Center Service Stats

Michigan clients choose us for professional customer retention and expert IT solutions.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Michigan Clients Are Saying

Michigan Call Center FAQs

TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Michigan businesses. We offer flexible and scalable solutions that help you save time and resources.

Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.

TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.

TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.

Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Michigan clients seek for growth.

American stars

Discover US based call center outsourcing in the state of Michigan.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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