A 24/7 U.S. Based Contact Center

Maryland Call Center Services

#1 US based call center solutions for businesses in the Old Line State of Maryland. We provide an exceptional customer experience that helps you scale your business and increase revenue.

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Maryland or anywhere in the US.

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Inbound Call Center

Dedicated inbound call center agents serve as a true extension of your Maryland brand.

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Outbound Call Center

We support and foster outbound growth to help you reach multiple in-state industries at once.

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Customer Service

With personalized collaboration, our customer service options are trusted across multiple industries.

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Market Research

Take full advantage of your Maryland business opportunities with in-depth customer data.

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Reservation Services

Book for insurance, marketing, education, and other needs with highly trained inbound representatives.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

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Tier I Tech Support

Outsourced tech support boosts business in Maryland with managed IT services.

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Surveys & Feedback

Get actionable feedback directly from your customers with our proven outbound tactics.

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Gain Actionable Customer Insights

TeleDirect’s Maryland call centers help businesses grow by delivering in-depth insights through outbound strategies. By understanding what your customers need, we help you create personalized services that foster long-term success. 

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Make Data-Driven Business Decisions

TeleDirect’s outbound research service gives Maryland companies the data they need to capitalize on emerging trends and opportunities. Our Maryland outbound call centers are here to provide the insights needed to help your business grow.

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Optimize Campaign Success Through Tracking

Your market efforts should deliver measurable results and TeleDirect is here to make sure that happens. With our professional metric tracking capabilities, your Maryland business can accurately monitor response rates and refine marketing strategies for optimal success. 

Unlock the TeleDirect Advantage

With an average of 10,000 calls handled a day and an average wait time of 11 seconds, TeleDirect’s Maryland call centers deliver expert and results-driven support that is tailored to your needs. Our adaptable solutions are built to streamline your operations, improve customer satisfaction and drive long-term growth across a range of industries. 

We provide expert services, including the following:

  • U.S.-based, native English-speaking agents: Clear and professional communication to represent your brand.
  • Inbound call support: Seamless management of inquiries to deliver superior customer experiences.
  • Outbound campaigns: Targeted outreach designed to expand your customer base.
  • IT and help desk support: Reliable technical solutions to keep your business running smoothly.
  • Lead qualification: Efficient conversion of prospects into loyal customers.
  • Customer service and retention: 24/7 support to maintain strong customer relationships and satisfaction.

TeleDirect is ready to be your trusted partner in success. Our agents are an extension of your team, providing customized solutions while freeing you up for more vital tasks. Our Maryland call centers are delivering exceptional customer experiences and excellence to keep your business competitive. Let us help you achieve your goals by contacting TeleDirect today!

Maryland Call Center Services by City

Bordering the nation’s capital, Maryland is home to Chesapeake Bay area culture, dining, and attractions. Leading industries include manufacturing, biotechnology, government, and technical services.

  • Annapolis
  • Baltimore
  • Bethesda
  • College Park
  • Frederick
  • Hagerstown
  • Ocean City
  • Rockville

Our Maryland Call Center Service Stats

Our Maryland clients choose us for in-depth customer insights and proven outbound strategies for growth.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Maryland Clients Are Saying

Maryland Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Maryland businesses. Our goal is to help you save resources and achieve corporate growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Maryland -based company and has multiple services to help you accelerate your growth.

TeleDirect’s highly trained agents handle up to 10,000 calls each day. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
Learn More or Get Started

Get Custom Pricing & Access To Exclusive Deals.

  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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