A 24/7 U.S. Based Contact Center

Maryland Call Center Services

#1 US based call center solutions for businesses in the Old Line State of Maryland. We provide an exceptional customer experience that helps you scale your business and increase revenue.

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Maryland or anywhere in the US.

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Inbound Call Center

Dedicated inbound call center agents serve as a true extension of your Maryland brand.

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Outbound Call Center

We support and foster outbound growth to help you reach multiple in-state industries at once.

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Customer Service

With personalized collaboration, our customer service options are trusted across multiple industries.

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Market Research

Take full advantage of your Maryland business opportunities with in-depth customer data.

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Reservation Services

Book for insurance, marketing, education, and other needs with highly trained inbound representatives.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

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Tier I Tech Support

Outsourced tech support boosts business in Maryland with managed IT services.

Surveys & Feedback

Get actionable feedback directly from your customers with our proven outbound tactics.

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Get to Know Your Customers

Crucial, in-depth information from your customers is what allows your Maryland business to grow. Learn what clients are really thinking with our outbound strategies.

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Maximize Business Opportunities

Obtain the market insights you need in order to take advantage of new trends, growth opportunities, and industry successes. Let our Maryland call center reps handle outbound research for you.

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Easily Track Response Rates

To determine the success of your Maryland marketing campaigns, you need in-depth response data. With TeleDirect, you’ll be able to professionally and accurately track responses from customers.

Maryland Call Center Services by City

Bordering the nation’s capital, Maryland is home to Chesapeake Bay area culture, dining, and attractions. Leading industries include manufacturing, biotechnology, government, and technical services.

  • Annapolis
  • Baltimore
  • Bethesda
  • College Park
  • Frederick
  • Hagerstown
  • Ocean City
  • Rockville

Our Maryland Call Center Service Stats

Our Maryland clients choose us for in-depth customer insights and proven outbound strategies for growth.

11 sec

Key Client Average Speed to Answer (ASA)


Dedicated Client Call Quality Assurance Score


Calls Monitored and Scored Monthly

What Maryland Clients Are Saying

Maryland Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Maryland businesses. Our goal is to help you save resources and achieve corporate growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Maryland -based company and has multiple services to help you accelerate your growth.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
Learn More or Get Started

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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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