Inbound Call Center
Dedicated inbound call center agents serve as a true extension of your Maryland brand.
Outbound Call Center
We support and foster outbound growth to help you reach multiple in-state industries at once.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Old Line State of Maryland. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Maryland or anywhere in the US.
Dedicated inbound call center agents serve as a true extension of your Maryland brand.
We support and foster outbound growth to help you reach multiple in-state industries at once.
With personalized collaboration, our customer service options are trusted across multiple industries.
Take full advantage of your Maryland business opportunities with in-depth customer data.
Book for insurance, marketing, education, and other needs with highly trained inbound representatives.
Address customer concerns and questions in real-time with outsourced service options.
Outsourced tech support boosts business in Maryland with managed IT services.
Get actionable feedback directly from your customers with our proven outbound tactics.
TeleDirect’s Maryland call centers help businesses grow by delivering in-depth insights through outbound strategies. By understanding what your customers need, we help you create personalized services that foster long-term success.Â
TeleDirect’s outbound research service gives Maryland companies the data they need to capitalize on emerging trends and opportunities. Our Maryland outbound call centers are here to provide the insights needed to help your business grow.
Your market efforts should deliver measurable results and TeleDirect is here to make sure that happens. With our professional metric tracking capabilities, your Maryland business can accurately monitor response rates and refine marketing strategies for optimal success.Â
With an average of 10,000 calls handled a day and an average wait time of 11 seconds, TeleDirect’s Maryland call centers deliver expert and results-driven support that is tailored to your needs. Our adaptable solutions are built to streamline your operations, improve customer satisfaction and drive long-term growth across a range of industries.
We provide expert services, including the following:
TeleDirect is ready to be your trusted partner in success. Our agents are an extension of your team, providing customized solutions while freeing you up for more vital tasks. Our Maryland call centers are delivering exceptional customer experiences and excellence to keep your business competitive. Let us help you achieve your goals by contacting TeleDirect today!
Bordering the nation’s capital, Maryland is home to Chesapeake Bay area culture, dining, and attractions. Leading industries include manufacturing, biotechnology, government, and technical services.
Our Maryland clients choose us for in-depth customer insights and proven outbound strategies for growth.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for Maryland businesses. Our goal is to help you save resources and achieve corporate growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Maryland -based company and has multiple services to help you accelerate your growth.
TeleDirect’s highly trained agents handle up to 10,000 calls each day. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
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