TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Maryland or anywhere in the US.
Crucial, in-depth information from your customers is what allows your Maryland business to grow. Learn what clients are really thinking with our outbound strategies.
Obtain the market insights you need in order to take advantage of new trends, growth opportunities, and industry successes. Let our Maryland call center reps handle outbound research for you.
To determine the success of your Maryland marketing campaigns, you need in-depth response data. With TeleDirect, you’ll be able to professionally and accurately track responses from customers.
Bordering the nation’s capital, Maryland is home to Chesapeake Bay area culture, dining, and attractions. Leading industries include manufacturing, biotechnology, government, and technical services.
Our Maryland clients choose us for in-depth customer insights and proven outbound strategies for growth.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
With 24/7 inbound and outbound options, TeleDirect is the best solution for Maryland businesses. Our goal is to help you save resources and achieve corporate growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Maryland -based company and has multiple services to help you accelerate your growth.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.