Inbound Call Center
Dedicated inbound call center agents serve as a true extension of your Maryland brand.
Outbound Call Center
We support and foster outbound growth to help you reach multiple in-state industries at once.
A 24/7 U.S. Based Contact Center
Maryland Call Center Services
#1 US based call center solutions for businesses in the Old Line State of Maryland. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Maryland or anywhere in the US.
Customer Service
With personalized collaboration, our customer service options are trusted across multiple industries.
Market Research
Take full advantage of your Maryland business opportunities with in-depth customer data.
Reservation Services
Book for insurance, marketing, education, and other needs with highly trained inbound representatives.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Tier I Tech Support
Outsourced tech support boosts business in Maryland with managed IT services.
Surveys & Feedback
Get actionable feedback directly from your customers with our proven outbound tactics.
Get to Know Your Customers
Crucial, in-depth information from your customers is what allows your Maryland business to grow. Learn what clients are really thinking with our outbound strategies.
Maximize Business Opportunities
Obtain the market insights you need in order to take advantage of new trends, growth opportunities, and industry successes. Let our Maryland call center reps handle outbound research for you.
Easily Track Response Rates
To determine the success of your Maryland marketing campaigns, you need in-depth response data. With TeleDirect, you’ll be able to professionally and accurately track responses from customers.
Maryland Call Center Services by City
Bordering the nation’s capital, Maryland is home to Chesapeake Bay area culture, dining, and attractions. Leading industries include manufacturing, biotechnology, government, and technical services.
- Annapolis
- Baltimore
- Bethesda
- College Park
- Frederick
- Hagerstown
- Ocean City
- Rockville
Our Maryland Call Center Service Stats
Our Maryland clients choose us for in-depth customer insights and proven outbound strategies for growth.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Maryland Clients Are Saying
Maryland Call Center FAQs
Who is the best call center service provider in Maryland?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Maryland businesses. Our goal is to help you save resources and achieve corporate growth at scale.
What are the 3 types of call centers in Maryland?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Maryland -based company and has multiple services to help you accelerate your growth.
How many calls can TeleDirect Maryland call center handle?
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Maryland call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the Maryland call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
Choose from the best call center outsourcing companies in the USA.
Our Accreditations
