A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Keystone State of Pennsylvania. We provide an exceptional customer experience that helps you scale your business and increase revenue.
We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Pennsylvania or anywhere throughout the US.
Take advantage of dedicated inbound call agents that specialize in your needs.
TeleDirect supports outbound growth goals across multiple state industries.
Agile and scalable customer service options provide trusted experience and knowledge.
Leverage your Pennsylvania business opportunities with in-depth customer data and outbound insights.
Finetune your printed marketing and online advertising using expert communication strategies.
Help Pennsylvania tourists and attendees register with less stress and greater satisfaction.
Outsourced tech support boosts business in Pennsylvania with managed IT services.
Address customer concerns and questions in real-time with outsourced service options.
Attracting new prospects is essential, but businesses need to keep Pennsylvania customers satisfied. Give your business a competitive advantage with attentive customer service options.
Troubleshooting customer IT issues puts a strain on your Pennsylvania resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Pennsylvania call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Pennsylvania’s central location on the East Coast makes it an easy state for travel, business, and full-time residence. The state is widely known for vast landscapes, mountainous rolling hills, historical cities, academics, and sports.
Pennsylvania clients choose us for professional customer retention and proven tech solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Pennsylvania businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Pennsylvania clients seek for growth.
Leverage results-driven US based call center outsourcing in the state of Pennsylvania.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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