A 24/7 U.S. Based Contact Center

Pennsylvania Call Center Services

#1 US based call center solutions for businesses in the Keystone State of Pennsylvania. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Pennsylvania or anywhere throughout the US.

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Inbound Call Center

Take advantage of dedicated inbound call agents that specialize in your needs.

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Outbound Call Center

TeleDirect supports outbound growth goals across multiple state industries.

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Customer Service

Agile and scalable customer service options provide trusted experience and knowledge.

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Market Research

Leverage your Pennsylvania business opportunities with in-depth customer data and outbound insights.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using expert communication strategies.

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Seminar & Event Registration

Help Pennsylvania tourists and attendees register with less stress and greater satisfaction.

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Tier I Tech Support

Outsourced tech support boosts business in Pennsylvania with managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

Build Customer Relationships

Keep Customers Happy

Attracting new prospects is essential, but businesses need to keep Pennsylvania customers satisfied. Give your business a competitive advantage with attentive customer service options.

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Increase Productivity with Advanced Support

Troubleshooting customer IT issues puts a strain on your Pennsylvania resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.

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Serve Multiple Industries at Once

TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Pennsylvania call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.

Pennsylvania Call Center Services by City

Pennsylvania’s central location on the East Coast makes it an easy state for travel, business, and full-time residence. The state is widely known for vast landscapes, mountainous rolling hills, historical cities, academics, and sports.

  • Allentown
  • Chambersburg
  • Harrisburg
  • Hershey
  • Lancaster
  • Philadelphia
  • Pittsburg
  • Reading

Our Pennsylvania Call Center Service Stats

Pennsylvania clients choose us for professional customer retention and proven tech solutions.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Pennsylvania Clients Are Saying

Pennsylvania Call Center FAQs

TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Pennsylvania businesses. We offer flexible and scalable solutions that help you save time and resources.

Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.

TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.

TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.

Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Pennsylvania clients seek for growth.

American stars

Leverage results-driven US based call center outsourcing in the state of Pennsylvania.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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