A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Ocean State of Rhode Island. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve Rhode Island customers.
Dedicated inbound call center specialists focus on results-driven performance.
TeleDirect agents support outbound growth goals across multiple industries.
Scalable customer solutions deliver trusted experience and knowledge about your brand.
Capitalize on potential business opportunities by connecting with prospects at the right moment.
Outsourced tech support grows business in Rhode Island through managed IT services.
Address customer concerns and questions in real-time with round-the-clock service options.
Finetune your printed marketing and online advertising using expert inbound communication strategies.
Leverage new Rhode Island business opportunities with in-depth customer data, sourced by trained specialists.
Achieve streamlined communication for DRTV and marketing campaigns with our inbound expertise and strategies. Connect multiple touchpoints within your Rhode Island marketing campaigns.
Keep your Rhode Island customers happy with proven retention strategies around-the-clock. Prevent customer attrition with on-point messaging from every important angle.
Our lead response management helps grow your Rhode Island brand with tactics like verification, qualification, and conversion. Never miss an opportunity to convert a potential sale.
The Ocean State has a rich coastal, New England heritage, even as the smallest state (by geography) in the US. Rhode Island is known for its jewelry production, health and pharmaceutical corporations, and tourism.
Our Rhode Island clients choose us for better business communication and attention to detail.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for Rhode Island businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Rhode Island company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
Generate and retain more business opportunities by partnering with a call center in America.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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