
Inbound Call Center
Professional inbound call center agents offer top-notch customer service interactions.

Outbound Call Center
Outbound business campaigns delivered by highly-trained, results-driven agents.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in The Natural State of Arkansas. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect helps you reduce operational costs and eliminate the stress of running internal call center operations. Our highly trained inbound call center and outbound call center experts are here to serve Arkansas customers.
Professional inbound call center agents offer top-notch customer service interactions.
Outbound business campaigns delivered by highly-trained, results-driven agents.
As an extension of your business, we’ll create positive inbound experiences for customers.
Take advantage of Arkansas business opportunities with in-depth customer data, sourced by trained specialists.
Collect new business orders with peace of mind through our PCI-compliant strategy.
Learn what your Arkansas customers think and expect from every interaction.
Keep your Arkansas business moving forward—even after your internal team clocks out for the day.
Don’t let the calendar control you. Our streamlining book provides industry expertise.
Arkansas businesses don’t stop when the work day ends, and neither should your customer support. With TeleDirect’s overflow and after-hours solutions, you can increase sales and expand your reach — all while sleeping comfortably knowing your customers are receiving top-tier service.Â
TeleDirect’s Arkansas call centers can book services, schedule consultations and confirm reservations. Our agents provide a structured and efficient way to manage customer bookings to make the process as easy as possible. Satisfaction from the first interaction.Â
Success starts with understanding your audience. TeleDirect’s outbound feedback solutions help businesses collect clear, actionable data, allowing you to fine-tune your services. Our Arkansas call center solutions help you tailor offerings based on real-time insights.Â
On average, it takes TeleDirect agents 11 seconds to answer an incoming call. TeleDirect’s highly trained agents answer approximately 10,000 calls a month. TeleDirect’s Arkansas call center solutions deliver reliable, high-impact solutions that are designed to optimize your operations, boost customer retention and drive sustainable growth.Â
We offer expert services tailored to your needs:
U.S.-based, native English-speaking agents: Professional communication that represents your brand.
Inbound call support: Seamless handling of customer inquiries to enhance satisfaction.
Outbound campaigns: Targeted outreach to expand your customer base and increase revenue.
IT and help desk support: Reliable technical solutions to keep operations running smoothly.
Lead generation: Engage prospects with timely, conversion-focused strategies.
Customer service and retention: Round-the-clock support to ensure loyalty and lasting relationships.
Whether your business operates in the Ozark Mountains or along the Mississippi Delta, TeleDirect’s tailored solutions ensure you can scale with confidence.
Businesses of all sizes benefit from a TeleDirect partnership. We handle everything from complex inbound inquiries to strategic outbound outreach calls. With our innovative tools and reliable support, our agents make sure every interaction counts.Â
Contact TeleDirect today to get started!
Bordering the Mississippi River, Arkansas is a top spot for park, nature, and wilderness enthusiasts. The state is also popular for collegiate sports (including the Arkansas Razorbacks), notable politicians, and retail businesses.
Arkansas clients choose us because of our time-tested approach and professionalism at every opportunity.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
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Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
TeleDirect is a U.S. based call center for clients in Arkansas. With 24/7 inbound and outbound options, we help your business save resources for future growth.
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your company and has multiple services to help you reach your operations goals.
TeleDirect’s skilled agents can handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
At TeleDirect, our average time to answer is only 11 seconds. Our agents reduce caller wait and handling times, which reflects positively on your own company.
A U.S. based call center to quickly scale your business and elevate results.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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