TeleDirect helps you reduce operational costs and eliminate the stress of running internal call center operations. Our highly trained inbound call center and outbound call center experts are here to serve Arkansas customers.
Arkansas businesses don’t have to stop moving when the clock strikes 5:00. Our overflow support gives you confidence to increase sales, reach new audiences, and build your brand reputation at all times.
If your Arkansas customers need to schedule and book appointments, you need call center outsourcing. Our appointment setting offers a single focus and a streamlined, pleasant experience to callers.
As a business leader in Arkansas, don’t waste time guessing what your ideal buyer is thinking. Get clear answers and actionable data with our proven outbound feedback methods.
Bordering the Mississippi River, Arkansas is a top spot for park, nature, and wilderness enthusiasts. The state is also popular for collegiate sports (including the Arkansas Razorbacks), notable politicians, and retail businesses.
Arkansas clients choose us because of our time-tested approach and professionalism at every opportunity.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center for clients in Arkansas. With 24/7 inbound and outbound options, we help your business save resources for future growth.
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your company and has multiple services to help you reach your operations goals.
TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
At TeleDirect, our average time to answer is only 11 seconds. Our agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.