Remember when a call center was simply call center? TeleDirect does; we helped pioneer some of the innovative techniques that propelled 24/7 call centers into effective marketing machines. Your company’s ability to capture valuable inbound…
Click Here to Download this Guide According to the Centers for Medicare and Medicaid Services (CMS.gov), national health expenditures continue to rise at unprecedented rates. The average person in the United States spends almost $10,000…
Are you getting the best possible customer service from your call center? Or is your call center diminishing your customer service? How you answer that question will predict your company’s ability to weather current storms…
