- Know your brand, Know your customer. Have an in depth understanding of your customer to better solve their problems.
- Build trust with reliable communication. Always respond promptly and make your contact info easy to find.
- Pay attention to key touch points. How do your customers prefer to contact you? Cater to them!
- Give customer an easy way to provide feedback. Let them know you care and encourage their honest feedback by asking for it.
- Outsource processes outside your core competencies. Teledirect provides 24/7 customer service that increases satisfaction and rives conversions.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.