- Know your brand, Know your customer. Have an in depth understanding of your customer to better solve their problems.
- Build trust with reliable communication. Always respond promptly and make your contact info easy to find.
- Pay attention to key touch points. How do your customers prefer to contact you? Cater to them!
- Give customer an easy way to provide feedback. Let them know you care and encourage their honest feedback by asking for it.
- Outsource processes outside your core competencies. Teledirect provides 24/7 customer service that increases satisfaction and rives conversions.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.