Success in real estate depends on a host of factors. Capitalizing on timely ventures doesn’t just happen by accident. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more.
So what’s their secret to success?
One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). Giving a third party your day-to-day tasks is understandably stressful. But TeleDirect’s BPO call center platform, combined with our robust capabilities in outbound communication, sales resources, and other services, is in many ways tailor-made for the real estate industry.
If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide. If you haven’t yet taken the leap, it may be due to concerns about:
- Confidentiality. All property transactions are, in essence, private transactions. How will an outsourced solution handle crucial information? And will my transactions remain secure throughout the entire process? Keeping your real estate call center competent and confidential is of paramount importance.
- Costs. Real estate businesses are just like other enterprises in that they’re interested in firming up their bottom line – and that means eliminating unnecessary expenses. Your firm is no different. Making the switch to an outsourced provider for your call center platform can be daunting. Concerns about optimizing value are real.
- Communication. Outsourced customer communication – outbound messaging, reservation services, lead response management, and typical call center activities – presents unique challenges. Real estate firms need to keep their message on-point, and there are always brand and image considerations. Outsourced communication solutions require a thorough understanding of a real estate business’s existing strengths, core customer base, regional concerns, and much more. TeleDirect’s proven BPO real estate solutions keep your communication strategy and real estate contact center on track – even as we explore other ways to grow your business, expand your client base, and bolster overall market share!
TeleDirect: The Proven Solution for Real Estate Call Centers
Our call center platform is just the beginning of our overall real estate BPO plan of action. We take each company as an individual client, simply because you can’t pigeonhole “real estate firm” into a one size fits all approach. From corporate real estate to individual residences, your firm has its own specialty service arrangements, trusted clients, and own way of doing business.
TeleDirect conducts an in-depth analysis of your real estate call center needs, and customizes our BPO services for a custom solution.
Once we’re ready to assist, your real estate firm will enjoy all the benefits of full-service BPO without breaking stride. The TeleDirect advantage for real estate businesses is multi-layered; we can provide 100% outsourced assistance, or optimize other processes. Thanks to our high-tech call center technology, much of our BPO services are automated. But we realize that it’s hard to beat competent live agent support – most real estate enterprises are built on this premise – so we’ll provide the best-trained staff in the real estate industry if you need it.
How else does TeleDirect elevate your real estate operation?
- Lead generation. Thanks to intuitive built-in call center technology, TeleDirect give you seamless lead generation. We’ll help you capture new clients, so you can focus on your existing ones! Our lead response management tools feature industry-leading data analytics, and they’re ultra-easy to implement, too!
- Outbound communication. The best real estate call centers aren’t just about taking incoming calls – they also help with outbound messaging and smart customer contact methods. TeleDirect’s outbound call center services are crucial for customer retention, telesales & upselling, surveys, feedback and more! We’ll help you keep in touch with your real estate clients – and also show you how you’re doing. This is important for improving your existing customer service platform. Plus, our real estate contact center’s outbound platform includes appointment setting services as well!
- Transfers, reservations & more. From warm transfers to responsive appointment setting, TeleDirect has everything your real estate business needs – and more. Our call center services and other BPO solutions are already used in different industries and business sectors, and we’re ready to help your real estate operation today.
Get Started Today – Contact TeleDirect for the Best BPO Real Estate Call Center Tools
TeleDirect’s real estate contact center solutions are ready to deploy today. To take the first step in optimizing your business with our customized BPO capabilities, fill out our customer contact form today. One of our real estate contact center representatives will reach out to you soon with different ways that we can help. Tell us what you need, and we’ll meet and exceed expectations. You can also call our real estate call center specialists directly at (800) 776-1081.
Focus on what makes your business the best. Experience the advantages of the leading BPO real estate contact center. Contact TeleDirect today. We look forward to helping you soon!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
