Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the new normal in everyday healthcare provider transactions and customer (patient) service.
This situation can cause considerable strain on everyone involved. Today, the definition of healthcare providers includes:
- Family practitioners
- Health insurance firms
- Respiratory therapists
- Oncology doctors
- Clinical nurse specialists
- Speech and language pathologists
- And many more
This list is by no means exhaustive. Healthcare providers include a growing cast of doctors, nurses, therapists, and administrative staff to handle claims, administer care, schedule follow-up care and appointments, and much more.
With so much to do – and so little time to accomplish these pressing tasks – your own healthcare organization knows the value of competent, reliable, always-ready outsourced business process outsourcing (BPO) solutions. And if you don’t, TeleDirect can eliminate the strain posed by a hectic workload.
Our services are specifically designed to build revenue, save time, and increase return on investment (ROI) for your bottom line and overall business processes. Many healthcare providers utilize a call center to help with administrative duties – but only TeleDirect offers a comprehensive plan that works for healthcare firms just like yours.
Is Your Healthcare Provider Patient Service Strategy Ailing? TeleDirect Can Help!
Why should healthcare providers work with TeleDirect? Quite simply, our strengths align with the most pressing healthcare requirements.
Patient outreach, effective communication strategies, follow-up appointments, and much more – if your healthcare group needs improved call center services and patient-centered messaging, TeleDirect has everything you need to obtain next-level efficiency.
TeleDirect is not a one-size-fits-all solution; we realize each healthcare provider has their own specific challenges and that’s why we custom-tailor our contact center services to fit your particular needs. Whether you require a whole-system overhaul or specific, as-needed upgrades, we deliver value and results that exceed customer expectations, which means your own patients will enjoy a level of service they demand and deserve!
Here are a few ways TeleDirect benefits any healthcare provider:
- Inbound call center capability. Patient care is a 24/7 enterprise, even if your office isn’t open round the clock. Our inbound services handle heavy call volumes with ease, thanks to our advanced automated technology and the best-trained staff you’ll find anywhere.
- Built-in HIPAA compliance. Does your call center meet stringent federal patient info guidelines? If not, it’s time to make the switch to a BPO solution that does. Because our own standards are above industry guidelines, all of your patient information is secure. Our HIPAA-compliant services put a premium on confidentiality.
- Reservation services. Healthcare providers rely on TeleDirect to keep their patients informed – and engaged. With our high-end reservation platform, following up with care has never been easier. TeleDirect’s intuitive reservation services make complicated scheduling tasks super-easy!
- Patient surveys, feedback and more. Healthcare providers need to know how they’re meeting patient expectation. TeleDirect’s industry-leading outbound call services include value-added survey and feedback tools to accurately gauge patient satisfaction. This is critical to help your healthcare provider organization improve, add value, and meet your own key performance indicators (KPIs).
- Member enrollment. Keeping your existing patient logs is one thing and gaining new patients is quite another. With our member enrollment tools and services, you can simultaneously grow your healthcare organization and still handle all of your existing patients. TeleDirect’s call center platform puts your business or non-profit on the path to success and it all happens automatically, thanks to our dynamic BPO system!
TeleDirect: The Clear Choice for Healthcare Providers
If you’re interested in learning more about TeleDirect’s BPO services, or need to improve your healthcare provider call center, we’re here to help. Our outsourcing specialists will identify your system’s existing deficiencies, and devise a proven, practical, targeted plan for rapid improvement. Fill out our customer contact form, and one of our healthcare provider consultants will contact your organization ASAP.
The time to upgrade your healthcare organization’s patient outreach plan was yesterday. Just as patients expect top-end medical service, they also demand anytime communication capability. Your call center is the front line of your entire healthcare service platform – don’t settle for second best. Call TeleDirect today at (800) 776-1081. We look forward to hearing from you.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.