TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. Our growth from a small, single-service platform to today’s robust, reliable call outsourcing center is because we value personal relationships, not just business.
At TeleDirect, our philosophy is rather simple: establish trust right away, and then deliver on our BPO promises. And also go the extra mile for our clients, each and every day.
It’s a strategy that has served TeleDirect well throughout the years – and more importantly, has elevated our clients in many ways, including:
- Better bottom line results. Our results-driven approach helps reduce inefficiency and saves money in the long run.
- Singular, client-oriented focus. We know that our clients truly care about their customers. They know what’s best – but unfortunately, other priorities and tasks get in the way. Our agents work as a true extension of your company to help reach and surpass your customer’s expectations. TeleDirect handles everything behind the scenes – efficiently, and customized to fit any business model – which allows any client (including you) to focus on your core competencies.
- Automated and live agent assistance. We realize the ups and downs of business cycles. Since we’re always one step ahead of the next big hurdle, our two-pronged strategy of live agent assistance and cutting-edge technology provides customized solutions for a variety of business challenges.
But don’t just take our word – the wider business world has taken notice. According to a recent article in Business News Daily, TeleDirect has earned the highest marks possible for a vast and varied mix of BPO services – specifically, high-value, low-cost outsourcing services for different types of companies and related B2B strategies.
In the article, TeleDirect was voted the best overall call center service for 2018. We’re truly honored for this recognition. Client expectations have only grown more demanding as call center solution technology has advanced, and we’re happy to say that, as small business expectations sometimes rival those of large corporations, TeleDirect has been able to attain a level of professionalism, personalized service, and affordable value that keeps many of our clients – including an ever-growing number of small business – competitive in practically any industry.
TeleDirect: Offering Value & Results Across the Business Continuum
We’ve developed our multi-tier BPO services to provide exceptional value & results, regardless of our clients’ requirements. According to Business News Daily, our BPO call center services excel because we’re “tuned in” to what most businesses want – and also because we anticipate unique challenges before they’re on your radar.
Business News Daily notes our full slate of services, which include industry-leading outbound call communication strategies – whatever your industry happens to be. Lead generation, market research, live agent assistance, inbound services – whatever businesses need for more streamlined B2B capability, TeleDirect has the answers. What’s more, our round-the-clock reliability – an essential for competitive B2B communication – also sets TeleDirect apart from the rest.
The article also praised TeleDirect’s multilingual support, professional live agents, and super-flexible pricing plans. Add it all up, and we think you’ll agree – there’s simply no other B2B outsourcing firm that can match TeleDirect, for both large corporations and small businesses.
Contact TeleDirect Today – Experience the B2B Difference!
If you’re interested in finding out what all the fuss is about, our B2B business outsourcing consultants are ready to help today. Our B2B call center outsource model is scalable for customized performance and priced for optimum value.
To connect with TeleDirect’s B2B outsourcing consultants, please fill out our customer contact form. One of our BPO experts will help you and your business map out a strategy for success, whether your B2B call center needs targeted improvements or a system-wide overhaul. You can also call our office directly at (800) 776-1081.
Thanks for visiting TeleDirect. Let us help elevate, enhance, and expand your B2B operations today!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.