Let’s look at a critical path to your company’s success.
Whether you’re a relatively new market entry or an established firm, the ability to convert leads into paying customers is paramount. It’s the easiest path to envision – but sometimes, it’s the most difficult path to implement.
The path to lead conversion parallels your firm’s route to better bottom line results, a growing (and satisfied) customer base, and superior ROI.
Lead response is important for your business – but does your infrastructure allow for ultra-quick response times? Just over a third of businesses respond to leads within an hour – and often times, that’s the difference between converting a lead and losing a potential client.
TeleDirect’s business processing outsourcing (BPO) lead response management tools allow you to focus on what you do best – and since you’re reading this, we’re guessing lead response times aren’t your strong suit. But don’t worry – with our proven business-boosting support systems, we’ll take care of your lead response, along with other customer outreach and communication strategies.
TeleDirect’s Sales-Driven Expertise: Putting BPO Lead Response to Work for You
The TeleDirect outsourcing philosophy is summarized by exceptional value and results. At the end of the day, your success is our number one priority. And with a robust lead response management matrix in place, you’re able to capture more business opportunities than you ever thought possible.
We help with your lead response through a variety of channels:
- Smart contact center tools. Your contact center is your company’s public-facing enterprise. With an effective method to handle incoming calls, and reach out with an outbound strategy, we create an environment where leads are possible in the first place!
- Compliant, competent outsourcing. TeleDirect’s BPO services are fully compliant with the Telephone Consumer Protection Act (TCPA), which means your lead response (and everything else) is done by the book. That’s important for companies looking to outsource their customer communication. TeleDirect gives you the confidence to move forward worry-free!
- Multi-industry expertise. Name your industry, and chances are TeleDirect’s lead response management can help. Healthcare, insurance, manufacturing, financial services, and other business sectors – TeleDirect is one of the leading BPO providers for many reasons…including our versatility across a wide range of industries.
We were recently named the “Best Overall Call Center for Small Businesses” by Business News Daily, partly due to our advanced, easy to implement lead response management tools and resources.
If you’d like to explore how we can drive superior ROI – regardless of your industry – contact TeleDirect today! Visit our customer contact portal, and tell us your unique lead response challenges. One of our sales conversion and call center consultants will reach out to map out a strategy that fits your business model, and also aligns with your budget!
To speak directly with our call center and lead response experts, call TeleDirect at (800) 776-1081.
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
