Customer service – it’s the lifeblood of your business. Without customers, your enterprise wouldn’t exist – when you figure out the best ways to serve your clients, your business is poised for short-term praise and long-term growth!
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What are some ways to improve your customer service?
- Don’t forget about people skills. Sure, advanced technology is essential. But there’s a fine line between too much tech and not enough interaction.
- Regularly reach out to customers. Communication between a business and its customers is a two-way street. But far too often, firms forget about an outreach strategy. Keep your clients (and potential customers) engaged and interested with frequent communication.
- Quickness counts – but so does accuracy. Following up with customer queries demands rapid communication – and also the right response. Strike a balance between the two, and your customer service will immediately improve!
- Solve problems every day. Your product or service helps solve problems every day for customers. Your customer service department is an extension of your core competencies. Use your customer service to solve problems and enhance the total customer experience!
- Reward loyalty. Long-time customers deserve an extra level of respect. They’re already rewarded you with years of buying your product or service – return the favor in kind with a customer service outreach that recognizes this with discounts, freebies, and other innovative ways to retain your loyal clients.
Keep this handful of tips in mind to elevate your customer service brand. Your customers are part of your firm’s journey toward success and significant milestones, so take care of them – they’ll continue to take care of you!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.
