The retail industry is more fluid – and unpredictable – than ever before. Many of the traditional elements of retail sales and inventory are completely altered from only a few years ago.
From the decline of brick-and-mortar establishments to skyrocketing online sales (more than half of Americans prefer to shop online), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients.
With so many challenges on the horizon, it’s difficult to maintain incoming and outgoing communication with customers, suppliers, and others. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business?
The solution? TeleDirect’s business process outsourcing (BPO) services, specifically tailored to meet your current call center capacity, even while anticipating future growth! We’re the preferred provider for department stores, distribution centers, small kiosk establishments, and other retail businesses.
Thanks to our advanced technology, turnkey call center solutions, and specialized live agent support, TeleDirect is your best option to enhance your brand image, satisfy customer queries, and grow your business with targeted, actionable leads – all standard with our call center platform!
Of course, your retail enterprise has its own unique concerns and business objectives. TeleDirect’s BPO experts will help you craft a custom solution for all of your call center and customer contact portal requirements.
Brand Management: Critical for Retail Success
From big-box retailers to niche outlets, image is more important than ever. From communicating important updates to handling heavy incoming calls, TeleDirect’s robust, always-ready call center platform assists with your total brand management strategy. Here are just some of our call center and marketing services that elevate your brand on a daily basis:
- Superior inbound call center capacity. Whether you have a new product release or are handling a recall, TeleDirect has the inbound services to keep your retail business ahead of the curve. Our two-tier system includes intuitive automated answering services and the best-trained call reps in the retail industry, so we have you covered automatically, or with a friendly, informative agent!
- Feedback & customer surveys. Do you really know how your retail business is doing? With TeleDirect’s outbound call center solution, you’ll have the tools and resources to accurately gauge present performance, and also better predict future results. Our survey and feedback platform gathers real-time customer responses and feedback, so you’ll always have up-to-the-minute intelligence on client satisfaction.
- Lead response strategies. Turning prospective retail customers into paying retail customers is always a priority. Let TeleDirect make your leads our priority with industry-leading sales tools and bottom line-boosting analytics. With multichannel communication, lead verification, lead qualification, and top-end conversion tools, we’ll ensure exceptional ROI on the most important aspect of your retail business: your customers!
And that’s not all – TeleDirect’s outsourced retail call center solution also offers the best infrastructure and technology behind everything we do. Uptime is important for your customers; if you’re not there to address a concern, answer a question, or respond to client concerns, they’ll look elsewhere. With Amazon Web Services and Twilio, TeleDirect helps you maintain a 24/7 presence with retail customers. Even after traditional business hours, we’re working for you!
For Unmatched Retail Call Center Performance, Call TeleDirect Today!
TeleDirect is ready to help your retail business with your call center performance and much more! Click here to fill out our customer contact form. One of our retail call center consultants will help create a strategy you can implement. Whether you need a brand-new retail call center or want targeted enhancements, our BPO services are ready to meet and exceed your expectations.
To speak with our TeleDirect retail experts directly, please call (800) 776-1081. Thank you for considering TeleDirect as your outsourced retail call center solution – call us today!
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.