Advantages of an Outsourced Answering Service

You never get a second chance to make a first impression – that’s true in many walks of life, from an initial date to an important business meeting. For your company’s answering service, your first chance with clients or potential customers sometimes occurs with a phone call. And if your answering service isn’t up to speed, or goes directly to voicemail, they may never contact you again.

Does your business need an answering service? Absolutely.

Is your business prepared to handle this alone? Most likely not.

You need to concentrate on what you do best – and for most firms, establishing a high-performance, 24/7 answering service internally isn’t exactly easy.

Enter the business process outsourced (BPO) answering services from TeleDirect. Inbound communication optimization is one of our specialties, and a key component of our total communication solution, the TeleDirect call center platform.

TeleDirect provides the technical expertise, infrastructure, and support to help you succeed. Let’s look at some of the advantages with our answering service and inbound call center capability.

Your Customers are Calling. Are You Listening?

With TeleDirect’s inbound communication expertise, your business will avoid some of the most common problems of a poor-performing answering platform, which include:

• Voicemails. More than half of customers (or potential clients) will immediately hang up when connected with voicemail. TeleDirect answering service solution: we provide highly trained live agents from a variety of industries and competencies to ensure your clients receive the attention they deserve.
• Versatility. All too often, answering services are limited in their overall scope and capability. TeleDirect answering service solution: with our answering service, you’ll get built-in system-wide services, from lead qualification, reservation services, Tier 1 tech support, and much more. Most answering services simply answer – TeleDirect’s answering system goes above and beyond your expectations, so you can meet and exceed your own customer’s expectations!
• Resources. When pressed to address systemic answering service deficiencies, firms go into “panic mode” and move limited resources into answering service roles, which drains resource allotment and impacts customer services. TeleDirect answering service solution: expert, outsourced answering service excellence comes standard with TeleDirect. We’ll handle your communication requirements and call center issues, allowing you to focus on your customers.
• Reporting. Knowing the who, what, when, where, and why of inbound customer communication is critical for certain answering service platforms, especially in the medical field, which is governed by strict HIPAA regulations. Many answering services aren’t up to speed in terms of documenting customer communication. TeleDirect answering service solution: compliance, security, and redundancy is the name of the game with TeleDirect. With industry-leading tools and resources, we’ll ensure your answering service reporting fulfills all local, state, and federal requirements.

Expert Inbound Communication Capability & More – Call TeleDirect Today!

TeleDirect’s inbound answering service isn’t the only advantage you’ll enjoy; your business will see immediate improvement in customer service as well. Plus, our integrated, all-in-one call center platform means your enterprise will leverage other TeleDirect advantages, including our industry-leading call back service platform.

Whether you need improvements with your answering service or other aspects of your client communication platform, TeleDirect is here to assist you in any way possible. Go to our customer contact portal and tell us a little bit about your company’s call center challenges. Our answering service experts will contact you to discuss practical, professional solutions that will provide superior results – and before you know it, one of your weaknesses will turn into a strength!

Don’t delay with your outsourced answering service solutions – your competition’s answering service might be one small reason they have an advantage today, but it can become larger over time. Contact TeleDirect today, and we’ll help with all of your customer communication needs. To discuss our answering service plans, call TeleDirect at (800) 776-1081.

Thanks for visiting TeleDirect – we look forward to hearing from you soon!