Technology has transformed practically every corner of life. Call centers are no different. Today, customers expect lightning-fast response times. Yet back in the day, holding for 10, 15 or even 30 minutes wasn’t unheard of….
There’s a common myth about tax season: that it only runs from the early part of the year through April 15th. In reality, tax season is every season; sure, there are April deadlines to account…
Time for a Thanksgiving quiz. Don’t worry, you won’t be graded. Plus, it’s easy! When it comes to Thanksgiving, which of the following things doesn’t belong with the rest? Food Friends Family (Including your outspoken,…
TeleDirect’s flexible and powerful call center platform is one of the most versatile outsourced business applications you’ll find anywhere. With increasing regulatory demands, an ultra-competitive client outreach market, and other business challenges, firms from all…
TeleDirect’s call center expertise and answering service solutions already assist hundreds of companies across a wide range of industries and business sectors. From banking to healthcare to manufacturing, many firms enjoy greater flexibility and reliable…
Unless you’ve been living under the proverbial rock these past five years, you’ve noticed how social media outlets have changed traditional business paradigms. Everything from revenue streams to advertising to ecommerce is, in some way,…
A sudden and sustained demand for your company’s products and services is a great situation – right? In most cases, yes. But one of your sales department’s most difficult “growing pains” occurs when a sudden…
Most companies require a business answering service. Yet many firms don’t have the in-house expertise or resources to effectively implement this important customer contact portal. TeleDirect offers a customized call center solution for a variety…
Remember when a call center was simply call center? TeleDirect does; we helped pioneer some of the innovative techniques that propelled 24/7 call centers into effective marketing machines including but not limited to lead qualification….
Click Here to Download this Guide Medical call centers used to be a luxury. Now, they’re a necessity. According to the Centers for Medicare and Medicaid Services (CMS.gov), national health expenditures continue to rise at…
