Order Taking & Call Center Integration: The TeleDirect Advantage

A sudden and sustained demand for your company’s products and services is a great situation – right? In most cases, yes. But one of your sales department’s most difficult “growing pains” occurs when a sudden spike in client sales creates a disconnect between closing transactions and processing orders.

Finding competent sales support – in this case, streamlined order taking services – is one of the great challenges facing many companies today, particularly in the ecommerce realm. If your business growth isn’t properly planned for, your order taking process will suffer, along with your overall business model. That’s the bad news.

The good news? TeleDirect has already solved this problem for others – and we can help your company, too! If you have an existing call center system in place, or have explored the possibility of implementing one, your order taking service can immediately help shorten the sales cycle, eliminate downtime and boost bottom-line revenue. With TeleDirect’s integrated order taking call center – an integral element of our call center platform – your firm will enjoy professional, proven sales support.

Need Help with an Order Taking Service? Call TeleDirect Today!

Your firm requires a consistent sales effort – it’s the lifeblood of your business. If you’re too conservative, you might miss out on untapped opportunities. But play the game too aggressively, and your business will suffer from inefficiency and frustrated clients. Order taking is one aspect of your daily business activities that illustrates finding the perfect balance.

Some companies establish in-house order taking call centers. This requires a significant time and personnel investment, not to mention endless hours of training. You can have your own order taking service, without all the headaches and hassle that come with creating a new department from scratch. TeleDirect specializes in business process outsourcing (BPO), which offers all the advantages and efficiency you’d expect from an in-house, fully-staffed professional workforce.

Since 1988, our BPO call center services have set the standard for outsourced excellence. Now, our inbound order processing service – a practical, fully functional part of our call center platform – enables any company to meet growing customer demand without missing a beat!

TeleDirect’s order taking call center services are designed to seamlessly supplement your existing sales system, regardless of your industry. We’ve already assisted healthcare firms, insurance organizations and financial service groups with their order taking services. Our order taking expertise is the perfect fit for any busy ecommerce enterprise as well. From retail to real estate and beyond, no other outsourced order taking solution comes close to TeleDirect.

Industry-Leading Sales Support – and Much More

Thanks to TeleDirect, your order taking services are always in sync with the rest of your sales department. And it’s all about the three Cs: coordination, compliance and confidence.

• Coordination. With TeleDirect’s integrated order taking service, your business processes are always aligned. Whether it’s lead processing, live support, contact center activity or outbound communications, our powerful software, scripts and always-ready support team keep your ultimate goal in mind: to increase sales. When orders start rolling in, TeleDirect’s BPO inbound call processing takes care of the rest. Constant coordination, comprehensive call center functionality – that’s the TeleDirect way.
• Compliance. A busy order taking service is required to handle considerable amounts of proprietary data. Compliance is an often overlooked element of outsourced order taking call centers, but TeleDirect keeps security paramount. Our Payment Card Industry Data Security Standard (PCI-DSS) protocols help safeguard client information, and our internal benchmarks help ensure security and data integrity.
• Confidence. At the end of the day, your order taking service is only as good as the rest of your sales system. With TeleDirect’s call center platform, we help recognize sales opportunities before anyone else. And through the entire process – initial contact, open communication, sales pitches and taking orders – you’ll have the confidence knowing that your business growth is in good hands with TeleDirect’s proven, professional BPO call center.

TeleDirect’s leading B2B telesales platform is with you every step of the way. Our staff is here to meet and exceed your sales targets and business goals. We’ll help quantify and qualify your sales leads, improve your entire sales cycle, and also process orders quickly and efficiently. TeleDirect’s robust automated phone support and live sales agents will increase your overall sales figures, and also foster and promote cooperative teamwork. After all, our team is part of your team!

Take the next step and see how TeleDirect’s order taking services can benefit your company today! Our value-added services offer small and large-scale outsourcing assistance, including our order taking call center. Our outsourced order processing system gives you accurate, on-point sales support whenever – and wherever – you need it!

You can speak with a TeleDirect call center sales consultant today – just call us at (800) 776-1081. You can also receive a personalized business consultation by visiting our contact page. Thanks for visiting TeleDirect, and thanks for considering our BPO call center platform for your order taking services.