TeleDirect’s call center expertise and answering service solutions already assist hundreds of companies across a wide range of industries and business sectors. From banking to healthcare to manufacturing, many firms enjoy greater flexibility and reliable uptime with TeleDirect’s call center platform.
With the increasing demand for legal call centers and lawyer-based consultation, the ability to connect with your clients is crucial for maintaining existing client-counsel relationships and fostering new ones. Thanks to our flexible call center platform, we’re also a preferred provider of legal call center services for legal-based companies and enterprises, including solo law firms, paralegals, small and large law firms, and many others.
Why do legal professionals choose TeleDirect for their client support needs? With core competencies of lead qualification, lead generation, appointment setting, message taking, call screening, connect anywhere service and other crucial tasks, legal professionals are better positioned to focus on their clients. When you leave your legal call center functionality to TeleDirect, you have the freedom, flexibility and peace of mind to concentrate on more pressing legal matters. It’s that simple.
TeleDirect: Lawyer Call Center Expertise, Competent Legal Contact Center Assistance
Your law firm’s reputation is an irreplaceable asset. You’ve built up a reliable reputation with a successful case log and satisfied clients. But what about future growth prospects? TeleDirect’s intuitive lead response management tools are integrated into all of our legal call center systems. In order to successfully turn potential clients into paying clients, TeleDirect utilizes superior tools, including:
- Email and text notification
- 24/7/365 live agent support
- Robust scripting technology
- Lead conversionCustomer Service Portal
- ISO 27001 Certified Security Compliance
All of these techniques help reduce labor costs while giving you better visibility into the performance of your office team. Let our proven support model deliver the technology and people you need to allow you to grow your practice.
Our lead generation capability is only one element of our complete and comprehensive outbound call center services. Your lawyer call center will benefit from built-in, intuitive functionality such as:
- Market research. TeleDirect’s market research tools help your legal center with advanced, ahead of the curve data. Anticipate opportunities, reduce risk, and get a decided edge on the competition. It’s all possible with our call center research capability.
- Scheduled callbacks. Follow-up communication is imperative for high customer satisfaction rates. With scheduled callbacks, our legal contact center system will help ensure both existing and potential clients are given every opportunity to connect with your lawyers, paralegals and other professional law associates.
- Connect Anywhere technology. Allows our center to connect new business opportunities with you no matter where you are-by phone, email or text. Never miss an opportunity to win that large case.
Plus, our appointment setting services provide an important first step for face-to-face consultation. Despite tremendous advances in technology and the ability to interact with clients from virtually anywhere, nothing builds trust and client confidence quite like an in-person interview. TeleDirect’s lawyer call center services include this valuable tool to establish and foster long-term relationships with all of your clients – and it all starts with that initial face-to-face meeting!
TeleDirect: The Logical Option for any Legal Inbound Call Center
Our streamlined, customizable call center platform offers a dynamic, do-it-all resource for your legal call center. With TeleDirect’s core call center and answering services – lead generation, appointment scheduling and confirmation, outbound and inbound expertise and more – your lawyer call center will enjoy a flexible, robust, and powerful tool to handle client concerns, optimize ROI, and enhance your firm’s presence – locally, regionally, and nationally!
Beyond our obvious technological advantage, TeleDirect also provides your legal call center with the best-trained live agents available anywhere. If you need to add extra personnel to handle peak volume (for example, a legal finances firm during tax season), or if you simply want to build trust and confidence with a personable and professional staff, TeleDirect has everything you’re looking for.
To learn more about how our call center services benefit legal enterprises and legal contact centers, please call our lawyer call center experts directly at (800)776-1081. You can also fill out our customer contact form. Just fill in your name, email and phone number, and we’ll help devise a practical yet powerful call center solution today. Thanks for visiting TeleDirect!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
