Most companies require a business answering service. Yet many firms don’t have the in-house expertise or resources to effectively implement this important customer contact portal.
TeleDirect offers a customized call center solution for a variety of industries. Small businesses, large firms and every enterprise in between – with our proven call center platform, you can choose a whole-system upgrade, or specific services to augment your existing system.
So how can your business benefit from TeleDirect’s business process outsourced (BPO) call center program? From enhanced call center customer service to 24/7, round-the-clock call center assistance, no other BPO solution comes close. TeleDirect offers:
Dependable Performance
Your business requires a 24/7 call center. TeleDirect works with Amazon Web Services (AWS) and Twilio to ensure your call center is not only capable, but it’s always available!
Integrated Intelligence
Your call center activity says a lot about your firm – and not just your customer service. Our advanced software infrastructure also augments your sales efforts, thanks to cutting-edge lead generation and lead response management, which come with our award-winning call center platform. TeleDirect is leading the way in next-generation call center customer service.
Live Agent Assistance
Sure, automation is crucial in today’s marketplace. But there’s still no substitute for a live person addressing your client’s needs. With the best-trained professionals in the industry, TeleDirect helps supply your company during peak business times, holidays or whenever you need extra help.
Front-End Functionality
With TeleDirect’s virtual receptionist on duty, many of your front-end business tasks – appointment setting, follow-up communication and data collection, just to name a few – are handled with precision and professionalism. This gives your business greater flexibility to handle other pressing concerns, whether you need to improve your 24/7 call center system or focus on more responsive call center customer service.
TeleDirect is the leader in BPO 24/7 call center services. And we’d love to help advance your business’ call center customer service. Visit our contact page to receive a custom call center consultation, or call our office directly at (800) 776-1081. Thanks for visiting TeleDirect!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
