Time for a Thanksgiving quiz. Don’t worry, you won’t be graded. Plus, it’s easy!
When it comes to Thanksgiving, which of the following things doesn’t belong with the rest?
- Family (Including your outspoken, argument-starting Uncle Ralph, who always talks about religion and politics at the worst possible times. Which is every time.)
- Focusing on your call center activities
Told you it was easy. Obviously, call center maintenance and related business concerns shouldn’t be tied to turkey day. But for marketing managers, dispatchers, emergency response personnel and other associates involved with call center activities, the holiday season – Thanksgiving included – is too often a time of last-minute fixes, shorthanded call center staffing, problems with inbound & outbound support, and much more. But it doesn’t have to be this way.
Some of the most common problems with call centers during the holidays involve:
- Personnel shortages – Vacations and sick days are more common during the week of Thanksgiving, leaving many call center managers in a pinch for professional, reliable assistance.
- Unexpected customer service demands – While your business may scale back during the holidays, your customers might not. Product and service demands can sometimes overwhelm a call center during late November. Is your call center able to handle it?
- Year-end goals – whether it’s a marketing initiative or 4th quarter sales push, the holidays can be busier than ever – even as your workforce is winding down for the year.
With TeleDirect’s proven, practical, and professional business process outsourcing (BPO) call center services, all of your call center tasks – reservation services, lead response management, outbound support, and much more – are handled by our effective, always-ready call center platform.
Call center reliability during holidays like Thanksgiving shouldn’t require extra fees for the same exact service and support you’d receive at other times during the year. Yet that’s exactly what many call center providers do. At TeleDirect, we believe that the value we provide to our customers and clients should remain efficient, reliable, and consistent – all throughout the year. After all, if you’re hosting Thanksgiving dinner, you have an extended family to feed. Throw in a Black Friday shopping spree, and the last thing your budget needs is unnecessary expenses. With TeleDirect, there are no hidden holiday surprises. No fine print fees. No unexpected bills or disputed charges. Just exceptional service before, during and after the Thanksgiving holiday – and all year round, for that matter!
Thanksgiving should be a time of relaxation and reflection – not responding to call answer issues. As any high-volume call center manager can attest to, there’s nothing like a little extra peace of mind, especially during the holiday season. If your organization requires additional call center support staff, TeleDirect provides the best-trained inbound call center agents to help with your holiday workplace challenges. We provide dedicated agents for specific business needs – even during Thanksgiving – and also shared call center associates to handle severe staffing shortages.
Say thanks to your hardworking call center agents by giving them a well-deserved Thanksgiving holiday. As we already mentioned, we can already accommodate all of your live agent needs. And thanks to our advanced, flexible, intuitive call center platform, many of your call center tasks are taken care of with TeleDirect. Our powerful global cloud infrastructure, powered by Amazon Web Services, offers a call center solution with world-class security & redundancy. This behind-the-scenes efficiency provides year-round performance, and your employees will certainly be thankful for our call center capability especially during Thanksgiving!
TeleDirect is your holiday time – or anytime – call center BPO solution. Our streamlined, turnkey call center services are ideal for supplementing your existing call center needs, or for launching a brand-new platform. To learn more about how we can help, fill out our contact form, or call our call center consultants at (800) 776-1081.
And from all of us at TeleDirect, we wish you a happy and healthy Thanksgiving!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.