Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call…
It wasn’t too long ago that companies set the rules regarding when and where they did business. If customers wanted to buy a product or service, they had to get to the place of business…
Your business is all about…well, your business! And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a…
Technology has transformed practically every corner of life. Call centers are no different. Today, customers expect lightning-fast response times. Yet back in the day, holding for 10, 15 or even 30 minutes wasn’t unheard of….
In the telecommunications industry, the “communication” part isn’t always easy, especially between providers and clients. Sometimes, an unorthodox approach is desired – even necessary. The present state of virtual communications – building trust and ensuring…
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