It wasn’t too long ago that companies set the rules regarding when and where they did business. If customers wanted to buy a product or service, they had to get to the place of business…
Reasons Why A 24/7 Call Center May Be Right For Your Business
5 Reasons Why You Should Hire a Call Center for Your Business Slideshow
Your business is all about…well, your business! And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a…
The History of Call Center Technology [Infographic]
Technology has transformed practically every corner of life. Call centers are no different. Today, customers expect lightning-fast response times. Yet back in the day, holding for 10, 15 or even 30 minutes wasn’t unheard of….
Industry Interview: How Telecom Companies Deliver Exceptional Customer Service
In the telecommunications industry, the “communication” part isn’t always easy, especially between providers and clients. Sometimes, an unorthodox approach is desired – even necessary. The present state of virtual communications – building trust and ensuring…
