People are, by nature, social animals. And that socialization is more important than you might think.
In so-called “normal times,” when stress levels are already somewhat high, relationships promote a sense of community and strengthen ties between family and friends.
2020, in case you haven’t heard, isn’t normal by any means. A year of forgettable events has been punctuated by the COVID-19 outbreak, and with it the subsequent lockdowns, skyrocketing depression, and complete disruption of the good old days. 2019 seems like a long time ago.
Numerous studies illustrate the importance of relationships and social support. People who don’t have ideal support are prone to poor psychological and physical health.
But what makes relationships even more critical for health and well-being, particularly during a global pandemic, is the tangible “resilience factor” promoted by a sense of belonging. Relationships actually make humans more resistant to viruses, as evidenced by recent COVID-19 research.
On a personal level, strong relationships are absolutely essential in keeping a positive mindset, even when it seems like all hope is lost.
Likewise for the business world. Think about it – a typical day of commerce (for any industry, all across the globe) involves literally thousands of people, multi-channel communication methods, and countless cues, suggestions, promises, commitments to customer service, and more.
In other words, relationships are EVERYTHING in business. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. That’s why TeleDirect’s business process outsourcing (BPO) services, from superior inbound capability to a proven call center platform, are important for keeping your business relationships thriving, even in unprecedented times.
TeleDirect’s pro-business relationship BPO services include everything from reservation services to direct response and even live agents for a much-needed personal (and personable) touch to your call center needs.
Looking to improve your business relationships for 2020 and beyond? Give TeleDirect’s BPO experts a call at (800) 776-1081 or fill out our customer contact form today.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.