The Importance of Redundancy for Business Continuity

You Can Say that Again: The Importance of Redundancy for Business Continuity

Now more than ever, remote-based business processing outsourcing (BPO) services are essential for businesses and non-profits to handle everything from customer service to lead generation.

In the face of the COVID-19 global pandemic, it’s very much business as usual for certain sectors of the economy. The headlines focus on soaring jobless claims and shuttered businesses, but domestic and global commerce are far from unplugged. For businesses with cloud-based applications and services, everyday business activities continue apace, even as normal operational protocols are disrupted on a daily (and sometimes hourly) basis.

How has the worldwide economy continued to function, even at a diminished capacity? Automated processes, courtesy of BPO providers like TeleDirect, lead the way with innovative, unmatched redundancy for a variety of industries and business tasks.

The Department of Redundancy Department: Bolster Your Business Structure with a Solid Backup Plan

Redundancy is important for servers, particularly when multiple data servers – spread across different locations – are required to deliver speed, performance, and reliability. Given the current environment of social distancing and ultra-cautious personal interactions, it’s imperative to have your data secure and, more importantly, instantly accessible.

Disaster inevitably strikes. Exhibit A: COVID-19. Is your enterprise prepared with rapid, reliable business continuity planning? TeleDirect shows the way with first-rate security and redundancy for your entire communication platform and much more. Our flexible, agile call center platform features world-class cloud computing services for all of your custom requirements – for “normal” business periods, critical COVID 19-sensitive data processing, and everything in between.

We’ve built our hard-earned reputation with superior BPO services, based on fault-tolerant web architectures, strategic cloud services and Amazon Web Services (AWS) to ensure anytime connectivity and unmatched reliability. Experience a BPO solution that’s robust enough in times of crisis, and sophisticated enough to optimize overall resources for the best possible bottom line results.

Sign Up with TeleDirect: Best-in-Class Redundancy, Seamless Business Continuity & More!

The COVID-19 outbreak has undoubtedly impacted day-to-day commerce throughout the United States, and all over the globe. Unemployment rates are approaching Great Depression levels. The worldwide economy seems stuck in quicksand. Confidence is shaken. Local, state, and national governments continue to weigh the ideal timing to reopen economic activity.

Regardless of current business conditions, TeleDirect’s flexible, affordable, on-point BPO services helps you capitalize on unseen opportunities. See how we provide value and results for your business or non-profit. We’re one of the very few call centers who have a remote agent model, with employees working in 22 different states. Thanks to this remote agent model and cloud-based system architecture, we have a solid redundancy plan to handle challenges like the current shelter in place orders and mandatory social distancing.

All of our tools and applications are hosted in the cloud. TeleDirect doesn’t work with any premise based systems, precisely because of scenarios like COVID-19. Plus, our ACD is web-based and also hosted in the cloud.

Fill out our customer contact form, and see how our cloud-based solutions can keep your enterprise thriving in today’s challenging environment. You can also connect directly with our business continuity and redundancy experts with a direct call to (800) 776-1081.

Thanks for visiting TeleDirect. During these extraordinary times, you need extraordinary BPO solutions. Call us today!