TeleDirect’s flexible and powerful call center platform is one of the most versatile outsourced business applications you’ll find anywhere. With increasing regulatory demands, an ultra-competitive client outreach market, and other business challenges, firms from all across the United States rely on TeleDirect to deliver custom & capable call center services – and our business process outsourcing (BPO) processes meet and exceed client requirements.
Our call center services feature multi-industry deployment, so we’re able to assist your outsourced needs on an individual level. Regardless of your particular business sector, TeleDirect has the solution and call center technology in place to help you connect with clients.
One of the fastest-growing segments of our own client base is within the healthcare industry. Hospitals, critical care centers, ERs, and urgent care facilities all demand a different type of service, due to a variety of factors:
- Clients are patients. For most industries, customer care revolves around marketing initiatives and addressing client concerns & complaints. The healthcare sector demands proficiency in these areas, plus an extra level of client care; in this case, “customers” equate to patients. Given this unique dynamic for the healthcare industry, most patient care facilities demand a responsive, rapid, and ultra-reliable call center platform – one that’s able to process critical outbound communication, while at the same time handle 24/7/365 inbound calls.
- HIPAA requirements. Since 1996, the Health Insurance Portability and Accountability Act (HIPAA) regulation for healthcare organizations has redefined how patient information is handled. In order to operate effectively in this field, HIPAA compliance isn’t just a luxury or nice-to-have. It’s absolutely mandatory.
- Security concerns. Data security is paramount, due in part to HIPAA regulations. Personal patient information requires a technological subset and structure to simply deal with threats. Thankfully for TeleDirect clients, our information security standards are among the most stringent in the BPO call center sector. And that’s great news for you – and your patients!
TeleDirect is simply the most effective and affordable solution for your healthcare group’s call center needs. Why have we become a preferred BPO call center provider for emergency rooms, consultation firms, hospitals and other healthcare organizations? A big part of our success deals with service capability for healthcare-specific needs, particularly when it comes to HIPAA compliance and patient scheduling management.
HIPAA Compliance – Your Healthcare Group’s First and Foremost Concern
Any healthcare organization requires HIPAA compliance to stay in business. One minor mishap can pull HIPAA privileges, which would have a negative impact on your ability to serve patients. The major areas of HIPAA compliance revolve around three different safeguards. Technical, Administrative, and Physical safeguards define the HIPAA legislative requirements.
Proper data security protocol, workstation logout procedures, encryption, audit measures, and more – if your call center comes up short in any area of these safeguard measures, your entire HIPAA compliance can be lost. TeleDirect’s call center platform has built-in security and redundancy tools to help ensure HIPAA compliance. We’ve earned our HIPAA compliance with thorough, cut-no-corners diligence – and we can help your healthcare group do the same!
Efficient Inbound Call Management
With highly trained agents, TeleDirect supplies all of our healthcare clients with professional assistance at a moment’s notice. Our inbound call center services are ideal for any business or industry, and they’re also useful for healthcare requirements, too. From patient appointments to follow-up visits, we provide both Shared and Dedicated Agents to help you with overflow capacity, crisis management, and everyday healthcare call center needs.
Our agents are specifically trained to integrate with any healthcare group, thanks to industry-leading training standards. TeleDirect gives your healthcare group a technological advantage, along with the best-trained call center personnel available anywhere.
Healthcare Industry Expertise – Standard with TeleDirect’s Call Center Services!
From our streamlined call center services to other healthcare-friendly attributes – HIPAA compliance, outbound patient communication, inbound call center capability – TeleDirect can help your healthcare organization establish a brand-new call center platform, implement targeted improvements to your existing system, or undertake a complete overhaul of your service infrastructure.
If you’re interested in taking your healthcare call center services to the next level, feel free to complete our customer contact form. We work with doctors, nurses, healthcare consultants and administrative personnel to help find practical call center solutions for a variety of healthcare facilities, and we can help improve yours, too! You can also call our healthcare call center consultants directly at (800)776-1081 to discuss turnkey or targeted call center services.
Thanks for reading the TeleDirect blog!
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
