Houston Call Center Services
High quality, US-based call center agents serving Houston businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Houston's Call Center Solution
Trust our dedicated inbound call center specialists to achieve superior performance.

Inbound Call Center
Trust our dedicated inbound call center specialists to achieve superior performance.

Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple local industries.

Customer Service
Access a supportive customer-first process that’s built with secure infrastructure and attention to detail.

Lead Qualification
Capitalize on brand new business opportunities by connecting with prospects at the right moments.
Direct Response & Media Support
Finetune your printed marketing and online advertising in Houston using brand-focused communication.
Customer Retention
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
Reservation Services
Let us handle seamless enrollment for your Houston seminars, conferences, and even open enrollment.
Market Research
Collect valuable market data and customer profiles from agents who specialize in info-sourcing.
Serving Houston, TX with Exceptional Call Center Service
Simplifying Houston Call Center Solutions
Hiring for your Houston call center doesn’t need to be a challenge. With TeleDirect, you can count on highly trained U.S.-based agents who specialize in any industry, from healthcare to finance to energy. Our team delivers exceptional service that reflects the values of your business and builds lasting trust with every interaction.
Optimize Customer Engagement in Houston
Drive Revenue Growth with Houston Call Center Solutions
From lead qualification to strategic outreach, our experts can help boost your sales and optimize your customer engagement. Our teams are experts at order processing and upselling products to help drive your revenue.
Houston: Where Business Meets Opportunity
Houston, often hailed as the “Space City” is a thriving hub of innovation, commerce, and opportunity. Just as this diverse and dynamic city reaches for the stars, businesses in Houston aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Houston’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Houston-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Transform your business operations with TeleDirect’s Houston call center solutions. Handling close to 10,000 calls each day, our team ensures every interaction is handled with professionalism and precision.Â
Here’s how we elevate your business:
U.S.-based, native English-speaking agents: Professional, clear communication to serve your customers with excellence.
Inbound call support: Seamless management of inquiries to enhance customer satisfaction.
Outbound campaigns: Strategic outreach tailored to connect with key prospects and drive growth.
IT and help desk support: Reliable technical assistance to tackle challenges and maintain operations.
Lead qualification: Efficiently convert inquiries into opportunities and build loyal customer relationships.
Customer service and retention: Around-the-clock support that ensures satisfaction and builds loyalty.
Whether your business is in Houston’s energy corridor, healthcare hubs or corporate centers, we act as an extension of your team. With innovative solutions and meaningful customer interactions, TeleDirect helps your Houston business thrive in one of the most dynamic cities in the nation.
Contact TeleDirect today and see how our Houston call center services can transform your business!
Our Houston Call Center Service Stats
Houston clients choose TeleDirect for business-generating strategies and attentive customer support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Houston Call Center FAQs
Who is the best call center service provider in Houston?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Texas businesses. We strive to help your business save resources and achieve growth at scale.
What are the 3 types of call centers in Houston?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Texas company and has multiple services to help you achieve new goals.
How many calls can a TeleDirect Houston call center handle?
TeleDirect’s highly trained agents handle nearly 10,000 each day. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Houston call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What Houston Clients Are Saying
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.