Austin Call Center Services
High quality, US-based call center agents serving Austin businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Austin's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Austin businesses and throughout the state of Texas.
Inbound Call Center
Highly trained inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
Customer Service
Access a support structure that’s built with secure infrastructure and attention to detail.
Customer Retention
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
Direct Response & Media Support
Finetune your printed marketing and online advertising using brand-focused communication.
Lead Generation
Capitalize on incoming business opportunities by connecting with leads at the right moments.
Reservation Services
Let us handle seamless enrollment for your Austin seminars, conferences, and even open enrollment.
Telesales & Upsells
We’ll identify the right opportunities for expanded sales opportunities to help you be more strategic.
Serving Austin, TX with Exceptional Call Center Service
Leave Business Stress Behind
Nervous about outsourcing your Austin call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.
Optimize Every Interaction
Grow your Austin customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.
Increase the Bottom Line
With professional help and strategic thinking, you’ll be amazed at what your Austin-based business is capable of. Grow your sales and revenue opportunities with expert outbound advice.
Austin: Where Business Meets Opportunity
Austin, often hailed as the “Lone Star Capital” and “Rivery City,” is a thriving hub of culture, history, and commercial opportunity. Just as this diverse and dynamic city creates unique experiences, businesses in Austin aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Austin’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Austin-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Austin Call Center Service Stats
Austin clients choose TeleDirect for revenue-boosting capabilities and personalized customer support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Austin Call Center FAQs
Who is the best call center service provider in Austin?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Austin businesses. We strive to help your business save resources and achieve growth at scale.
What are the 3 types of call centers in Austin?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Texas company and has multiple services to help you achieve new goals.
How many calls can a TeleDirect Austin call center handle?
TeleDirect’s highly trained agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in an Austin call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the Austin call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
