Despite all your best efforts to provide the best possible customer service, they’re eventually bound to surface. They demand diplomacy – and solutions, preferably yesterday. They’re a call center’s worst nightmare. Who are we talking…
Even the most efficient, capable call center is nothing without great customer service. While call centers should deliver timely, accurate information and many other services, the difference between an average contact center and a top-tier…
Call centers to improve customer service is a big deal – but that doesn’t mean it’s strictly a big business issue. In many ways, it’s even more important for smaller firms, since the direct line…
2020 has certainly been a year to remember. From worldwide pandemics to social unrest and political upheaval, the year has witnessed what seems like a decade’s worth of history…and there’s still one quarter to go!…
Let’s talk about the concept of “normal business hours.” For your business, they’re somewhere in the standard 9 to 5 range, give or take a few hours either way, depending on your business sector, service…
People are, by nature, social animals. And that socialization is more important than you might think. In so-called “normal times,” when stress levels are already somewhat high, relationships promote a sense of community and strengthen…
Missed calls can pile up and eventually end up costing your company a decent sum of money. Check out the infographic below to learn more about how much missed calls can snowball and hurt your…
Read enough articles about call center platforms and customer service systems nowadays, and it would appear that robots – in the form of integrated automated response applications, including chatbots – are primed to replace humans…
Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some…
You Can Say that Again: The Importance of Redundancy for Business Continuity Now more than ever, remote-based business processing outsourcing (BPO) services are essential for businesses and non-profits to handle everything from customer service to…
