Let’s talk about the concept of “normal business hours.”
For your business, they’re somewhere in the standard 9 to 5 range, give or take a few hours either way, depending on your business sector, service or specialty.
For your customers, they’re noon to midnight. Every day. Every week. 24/7/365.
Standard business hours are well defined. Customer service hours, on the other hand, literally never end.
Which is why an after-hours answering service can help your business optimize ROI, generate new business, relay critical information, and much more.
Here are a few advantages of TeleDirect’s after-hours answering service, which is part of our robust, cloud-based call center platform:
- Constant communication. Countless customers (and would-be customers) are lost after normal business hours. Whether your clients are looking for information related to a recall or would like general customer support, missed calls are literally missed opportunities to ensure your customers you’re always there for them. It all starts with a flexible yet robust inbound architecture.
- Reservation services. Face-to-face meetings – even during extraordinary circumstances like the COVID-19 crisis – are still a critical part of closing the deal. Without reliable reservation capability, it’s next to impossible to manage a busy schedule.
- Direct response & media support. Does your answering service also include multi-channel flexibility? With a forward-thinking strategy that includes social media and other 24/7 modes of communication, TeleDirect offers unmatched media support and direct response services.
- Live agent expertise. People prefer human interaction over an automated response every time. Even if your full-time employees aren’t able to handle after-hours answering duties, TeleDirect has you covered. Our professional, friendly, thoroughly trained agents are here to help your after-hours communication requirements, for any industry.
Events like COVID-19 amplify existing weaknesses for any enterprise. But with TeleDirect’s expert, readily available business process outsourcing services, you’ll have the tools and resources to thrive and capitalize on business opportunities – even when your full-time staff has logged off for the day!
See how TeleDirect will bolster your after-hours answering services today. Fill out our customer contact form or call (800) 776-1081.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.
