Let’s talk about the concept of “normal business hours.”
For your business, they’re somewhere in the standard 9 to 5 range, give or take a few hours either way, depending on your business sector, service or specialty.
For your customers, they’re noon to midnight. Every day. Every week. 24/7/365.
Standard business hours are well defined. Customer service hours, on the other hand, literally never end.
Which is why an after-hours answering service can help your business optimize ROI, generate new business, relay critical information, and much more.
Here are a few advantages of TeleDirect’s after-hours answering service, which is part of our robust, cloud-based call center platform:
- Constant communication. Countless customers (and would-be customers) are lost after normal business hours. Whether your clients are looking for information related to a recall or would like general customer support, missed calls are literally missed opportunities to ensure your customers you’re always there for them. It all starts with a flexible yet robust inbound architecture.
- Reservation services. Face-to-face meetings – even during extraordinary circumstances like the COVID-19 crisis – are still a critical part of closing the deal. Without reliable reservation capability, it’s next to impossible to manage a busy schedule.
- Direct response & media support. Does your answering service also include multi-channel flexibility? With a forward-thinking strategy that includes social media and other 24/7 modes of communication, TeleDirect offers unmatched media support and direct response services.
- Live agent expertise. People prefer human interaction over an automated response every time. Even if your full-time employees aren’t able to handle after-hours answering duties, TeleDirect has you covered. Our professional, friendly, thoroughly trained agents are here to help your after-hours communication requirements, for any industry.
Events like COVID-19 amplify existing weaknesses for any enterprise. But with TeleDirect’s expert, readily available business process outsourcing services, you’ll have the tools and resources to thrive and capitalize on business opportunities – even when your full-time staff has logged off for the day!
See how TeleDirect will bolster your after-hours answering services today. Fill out our customer contact form or call (800) 776-1081.
Smitha serves as the CEO and CFO of TeleDirect, a premier 24/7/365 call center recognized among the Top 5 Call Centers by Forbes.com. A licensed CPA since 2007 through the California Board of Accountancy, Smitha brings over 20 years of expertise in business and finance to her leadership role.
As a results-driven executive, Smitha has a proven track record of driving profitability, fostering growth, and enhancing operational efficiency. Her strategic vision has not only improved customer satisfaction but also elevated employee engagement, creating a culture of excellence at TeleDirect. Smitha’s deep expertise in financial analysis and planning empowers her to develop innovative solutions that align the needs of clients, employees, and stakeholders.
Passionate about building lasting relationships and delivering exceptional results, Smitha remains dedicated to leading TeleDirect in setting industry benchmarks for quality and service.
