Call centers to improve customer service is a big deal – but that doesn’t mean it’s strictly a big business issue. In many ways, it’s even more important for smaller firms, since the direct line from client to upper management is more streamlined.
With a business process outsourced (BPO) call center platform, small businesses can enjoy all the benefits usually afforded to large and medium size enterprises with their contact centers.
How can small businesses benefit with call centers? Here are a few ways:
- Complete sales tools. With the right call center platform, small businesses can leverage lead qualification, order processing, reservation services and other inbound assistance. The key is finding exactly what your business needs help with and turning weaknesses into strengths.
- Enhanced information security. With platforms like Amazon Web Services (AWS) and other leading infrastructure, call centers give small businesses a big boost in security, redundancy and performance. Remember, large-scale enterprises systems can be scaled to fit your firm’s particular requirements.
- Outbound expertise. Many smaller firms struggle with internal resources, which sometimes lead to reduced output for marketing initiatives. With TeleDirect’s outbound services (market research, telesales & upsells, appointment setting, etc.), you can focus on what you do best – deliver exceptional products & services to your clients!
If you need assistance with your call center, or if you’d like to create one from scratch, talk to the BPO experts at TeleDirect today. Reach our small business consultants at (800) 776-1081, or complete our customer contact form and we’ll reach with practical, affordable solutions for your small business.
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Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.
