Inbound Call Center
Experience exceptional inbound customer and caller support around-the-clock.
Outbound Call Center
Eliminate the hassle of time-consuming outbound calls with our highly-trained support team.
High quality, US-based call center agents serving Kansas City businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s US-based call centers offer both inbound and outbound customer support service for multiple business and technology needs. Access our premium outsourcing solutions for your KC-based business, or support your statewide growth goals.
Experience exceptional inbound customer and caller support around-the-clock.
Eliminate the hassle of time-consuming outbound calls with our highly-trained support team.
TeleDirect helps manage your DRTV and marketing campaigns to ensure high conversions and results.
Expand your business opportunities now with our hands-on market research that’s designed for call centers.
Deliver an incredible first impression to your customers with agents who understand successful call interactions.
Address your customers’ concerns with our unique BPO (Business Process Outsourcing) approach to communications.
Generate more RSVPs with personalized reservation, seminar, and open enrollment services.
Trust our outbound agents with lead qualification, verification, and conversion so that you can increase new opportunities.
Enjoy more in-depth support for your Kansas City marketing campaigns, including TV, online, and radio advertising. TeleDirect streamlines each touchpoint to increase your product or service sales potential.
TeleDirect’s highly trained staff communicate through phone, social media, text, and chat so that you never lose a lead in Kansas City. We’ll even rank your prospects and help you convert more sales.
Kansas City customers want dependable support, and we’ll help you deliver. Create personalized messages to fix customer concerns quickly with 24/7 dependability from TeleDirect.
TeleDirect is among the top call centers in Kansas City, Missouri. Kansas City, often known as “KC” or the “Heart of America,” is known for its incredible cultural traditions. From Kansas City jazz music, to world-renown barbecue, to professional sports, this central US hotspot has a bit of everything. With an incredibly fast-paced and widely expanding market, Kansas City business owners need reliable services to help with growth and revenue potential. TeleDirect’s Kansas City answering services check those boxes, bringing technical innovation, world-class media, and customer support to a new level.
Kansas City clients trust TeleDirect to deliver competitive response times and top-notch customer service.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center for clients in Kansas City, KS. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your local company and has multiple services to help you achieve new goals.
TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
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