Kansas City Call Center Services

High quality, US-based call center agents serving Kansas City businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.

Inbound and Outbound Excellence: Kansas City's Call Center Solution

TeleDirect’s US-based call centers offer both inbound and outbound customer support service for multiple business and technology needs. Access our premium outsourcing solutions for your KC-based business, or support your statewide growth goals.

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Inbound Call Center

Experience exceptional inbound customer and caller support around-the-clock.

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Outbound Call Center

Eliminate the hassle of time-consuming outbound calls with our highly-trained support team.

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Direct Response & Media Support

TeleDirect helps manage your DRTV and marketing campaigns to ensure high conversions and results.

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Market Research

Expand your business opportunities now with our hands-on market research that’s designed for call centers.

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Customer Service

Deliver an incredible first impression to your customers with agents who understand successful call interactions.

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Customer Retention

Address your customers’ concerns with our unique BPO (Business Process Outsourcing) approach to communications.

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Reservation Services

Generate more RSVPs with personalized reservation, seminar, and open enrollment services.

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Lead Generation

Trust our outbound agents with lead qualification, verification, and conversion so that you can increase new opportunities.

Serving Kansas City, MO with Exceptional Call Center Service

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Streamline Your Media Touchpoints

Enjoy more in-depth support for your Kansas City marketing campaigns, including TV, online, and radio advertising. TeleDirect streamlines each touchpoint to increase your product or service sales potential.

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Boost Multi-Channel Communication

TeleDirect’s highly trained staff communicate through phone, social media, text, and chat so that you never lose a lead in Kansas City. We’ll even rank your prospects and help you convert more sales.

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Personalize Client Answers and Requests

Kansas City customers want dependable support, and we’ll help you deliver. Create personalized messages to fix customer concerns quickly with 24/7 dependability from TeleDirect.

Kansas City: Where Business Meets Opportunity

TeleDirect is among the top call centers in Kansas City, Missouri. Kansas City, often known as “KC” or the “Heart of America,” is known for its incredible cultural traditions. From Kansas City jazz music, to world-renown barbecue, to professional sports, this central US hotspot has a bit of everything. With an incredibly fast-paced and widely expanding market, Kansas City business owners need reliable services to help with growth and revenue potential. TeleDirect’s Kansas City answering services check those boxes, bringing technical innovation, world-class media, and customer support to a new level.

Our Kansas City Call Center Service Stats

Kansas City clients trust TeleDirect to deliver competitive response times and top-notch customer service.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

Kansas City Call Center FAQs

TeleDirect is a U.S. based call center for clients in Kansas City, KS. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.

Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your local company and has multiple services to help you achieve new goals.

TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

What Kansas City Clients Are Saying

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
Learn More or Get Started

Get Custom Pricing & Access To Exclusive Deals.

  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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