Orlando Call Center Services

High quality, US-based call center agents serving Orlando businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.

Grow Your Business with Orlando's #1 Call Center Solution

TeleDirect’s US-based call centers provide superior inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Orlando businesses and throughout the state of FL.

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Inbound Call Center

Our dedicated and shared approach to inbound service means you get top-notch customer support from highly skilled reps.

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Outbound Call Center

Strike phone calls and tedious tasks off your to-do lists. Maximize your customer reach, and let TeleDirect do the heavy lifting.

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Direct Response & Media Support

Simplifying your marketing spend and advertising channels using brand-focused communication.

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Market Research

Collect rich market data and customer profiles from agents who specialize in direct info-sourcing.

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Customer Service

Scalable customer support provides reliable experience and industry knowledge. We’ll help you make a stellar first impression every time!

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Customer Retention

Improve customer attrition rates with dedicated resources to address every concern or question—in a fast, professional manner.

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Reservation Services

Expert reps can help you streamline tourism, seminars, conferences, and open enrollment.

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Lead Generation

Capitalize on the perfect timing in order to attract prospects and convert new opportunities.

Serving Orlando, FL with Exceptional Call Center Service

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Optimize Your Multimedia Efforts

Do you want to optimize your DRTV and advertising campaigns in Orlando? We can help you increase your ROI with call center agents connected at every customer touchpoint.

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Stop Losing Leads and Prospects

Are new business prospects slipping away? Increase success of your Orlando business by outsourcing inbound pipeline management with timely, in-depth lead qualification services. We’ll handle lead scoring and outreach for you!

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Customize Customer Answers and Service Requests

We’ll help you Orlando keep more customers happy with personalized service. Targeted retention solutions help you deliver customizable messages to address customer concerns 24/7—no matter how busy you are.

Orlando: Where Business Meets Opportunity

Orlando is a booming city that’s known for several corporate headquarters, tourism thrills and amusement parks, and fun personal getaways. Business leaders in Orlando have many opportunities to capture consumer interest—from family trips, to professional conferences, to first-class sporting and cultural events. At TeleDirect, we know that in a busy commercial center like Orlando, capitalizing on new opportunities is key. Our call center services help support your growth in “O-Town” and allow you to pave the way for enduring success. Create your own thrills with our professional inbound and outbound services!

Our Orlando Call Center Service Stats

Orlando clients choose TeleDirect because of our trustworthy service representatives and our exceptional lead scoring capabilities.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

Orlando Call Center FAQs

TeleDirect is a U.S. based call center for clients in Orlando, FL. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.

Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your local company and has multiple services to help you achieve new goals.

TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

What Orlando Clients Are Saying

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
Learn More or Get Started

Get Custom Pricing & Access To Exclusive Deals.

  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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