Miami Call Center Services

High quality, US-based call center agents serving Miami businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.

Do More for Customers: Miami's Call Center Solution

TeleDirect’s US-based call centers provide inbound and outbound call center services throughout the United States. We offer a full suite of call center outsourcing solutions to Miami clients (and throughout the state of FL) to help you attract and retain customers.

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Inbound Call Center

It’s time for a new chapter of top-rated customer service. Let our highly trained reps service your inbound needs.

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Outbound Call Center

Operate your outbound business campaigns with ease thanks to our results-driven agents.

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Direct Response & Media Support

Magazine, promotional, and online advertising? We’ve got you covered. Leverage the power of direct response media

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Market Research

Collect rich market data and customer profiles from agents who specialize in direct info-sourcing.

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Customer Service

Agile and scalable customer support provides reliable experience and industry knowledge.

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Customer Retention

Reduce customer attrition with dedicated resources to address every concern or question.

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Reservation Services

Expert reps can help you streamline tourism, seminars, conferences, and open enrollment.

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Lead Generation

Qualify, score, and connect with your business leads—faster and without the hassle. Outbound agents make it possible.

Serving Miami, FL with Exceptional Call Center Service

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Streamline Your Media Touchpoints

Bring all the pieces of your powerful digital marketing campaigns together. We’ll help you achieve city-wide growth throughout Miami, providing expert call center agents for every customer touchpoint.

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Improve Multi-Channel Communication

Are new prospects falling through the cracks? Increase success in Miami by outsourcing inbound pipeline management with timely, in-depth lead-scoring services. We’ll even send satisfaction surveys to keep the momentum going!

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Personalize Client Answers and Requests

Keep your Miami customers happy with a stress-free approach to personalization. Our retention solutions help you deliver customizable messages and fix customer concerns 24/7—no matter how busy you are.

Miami: Where Business Meets Opportunity

Miami is famous for its rich coastal heritage, bustling boardwalks, exciting nightlife, and for its role as the “Gateway to Latin America.” Tourism is ever-popular in Miami, and businesses cater to travelers and local residents who want the best of Florida living. TeleDirect knows how these complexities make or break your corporate strategy, and we’ll help you excel by providing top-tier customer service. Focus on what you do best while we deliver first-class customer interactions.

Our Miami Call Center Service Stats

Miami clients trust TeleDirect to help decrease the average time to answer and boost each customer interaction.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

Miami Call Center FAQs

TeleDirect is a U.S. based call center for clients in Miami, FL. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.

Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your local company and has multiple services to help you achieve new goals.

TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

What Miami Clients Are Saying

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
Learn More or Get Started

Get Custom Pricing & Access To Exclusive Deals.

  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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