Inbound Call Center
It’s time for a new chapter of top-rated customer service. Let our highly trained reps service your inbound needs.
Outbound Call Center
Operate your outbound business campaigns with ease thanks to our results-driven agents.
High quality, US-based call center agents serving Miami businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s US-based call centers provide inbound and outbound call center services throughout the United States. We offer a full suite of call center outsourcing solutions to Miami clients (and throughout the state of FL) to help you attract and retain customers.
It’s time for a new chapter of top-rated customer service. Let our highly trained reps service your inbound needs.
Operate your outbound business campaigns with ease thanks to our results-driven agents.
Magazine, promotional, and online advertising? We’ve got you covered. Leverage the power of direct response media
Collect rich market data and customer profiles from agents who specialize in direct info-sourcing.
Agile and scalable customer support provides reliable experience and industry knowledge.
Reduce customer attrition with dedicated resources to address every concern or question.
Expert reps can help you streamline tourism, seminars, conferences, and open enrollment.
Qualify, score, and connect with your business leads—faster and without the hassle. Outbound agents make it possible.
Bring all the pieces of your powerful digital marketing campaigns together. We’ll help you achieve city-wide growth throughout Miami, providing expert call center agents for every customer touchpoint.
Are new prospects falling through the cracks? Increase success in Miami by outsourcing inbound pipeline management with timely, in-depth lead-scoring services. We’ll even send satisfaction surveys to keep the momentum going!
Keep your Miami customers happy with a stress-free approach to personalization. Our retention solutions help you deliver customizable messages and fix customer concerns 24/7—no matter how busy you are.
Miami is famous for its rich coastal heritage, bustling boardwalks, exciting nightlife, and for its role as the “Gateway to Latin America.” Tourism is ever-popular in Miami, and businesses cater to travelers and local residents who want the best of Florida living. TeleDirect knows how these complexities make or break your corporate strategy, and we’ll help you excel by providing top-tier customer service. Focus on what you do best while we deliver first-class customer interactions.
Miami clients trust TeleDirect to help decrease the average time to answer and boost each customer interaction.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center for clients in Miami, FL. With 24/7 inbound and outbound options, we’re the best choice to help your business save resources and achieve growth.
Call centers are typically inbound, outbound, or blended. TeleDirect is an extension of your local company and has multiple services to help you achieve new goals.
TeleDirect’s skilled agents can handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
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