Unlock Success: Jacksonville's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Jacksonville businesses and throughout the state of Florida.
Serving Jacksonville, FL with Exceptional Call Center Service
Retain Your Existing Business
Attracting new prospects is essential, but businesses also need to retain and keep Jacksonville customers happy. Give your business a competitive advantage with attentive, personable service.
Save Resources with Tech Expertise
Troubleshooting customer IT issues can put a strain on your Jacksonville resources and tech teams, resulting in frustration. Avoid those bottlenecks with outsourced support and professional IT services.
Serve Multiple Business Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Jacksonville call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Jacksonville: Where Business Meets Opportunity
Jacksonville, often hailed as the “Jax” and “The River City” is a thriving hub of culture, outdoor living, and opportunity. Just as this diverse and dynamic city caters to many unique interests, businesses in Jacksonville also aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Jacksonville’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Jacksonville-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Jacksonville Call Center Service Stats
Jacksonville clients choose us for positive customer relationships and proven outbound tactics.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Jacksonville Call Center FAQs
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Jacksonville businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients seek for growth.