Jacksonville Call Center Services
High quality, US-based call center agents serving Jacksonville businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Jacksonville's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Jacksonville businesses and throughout the state of Florida.
Inbound Call Center
Get uninterrupted access to a team of dedicated inbound call agents who specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries—ideal for Jacksonville businesses.
Customer Service
Our scalable service options offer trusted experience and support to your customer base.
Lead Generation
Assist Jacksonville tourists and attendees as they register for opportunities related to tourism, travel, and business.
Reservation Services
Book for insurance, marketing, education, and other needs through expert inbound representatives.
Market Research
Leverage new and upcoming Jacksonville business opportunities with in-depth consumer data.
Tier I Tech Support
Outsourced tech support boosts business in Jacksonville with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Serving Jacksonville, FL with Exceptional Call Center Service
Retain Your Existing Business
Attracting new prospects is essential, but businesses also need to retain and keep Jacksonville customers happy. Give your business a competitive advantage with attentive, personable service.
Save Resources with Tech Expertise
Troubleshooting customer IT issues can put a strain on your Jacksonville resources and tech teams, resulting in frustration. Avoid those bottlenecks with outsourced support and professional IT services.
Serve Multiple Business Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Jacksonville call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Jacksonville: Where Business Meets Opportunity
Jacksonville, often hailed as the “Jax” and “The River City” is a thriving hub of culture, outdoor living, and opportunity. Just as this diverse and dynamic city caters to many unique interests, businesses in Jacksonville also aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Jacksonville’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Jacksonville-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Jacksonville Call Center Service Stats
Jacksonville clients choose us for positive customer relationships and proven outbound tactics.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Jacksonville Call Center FAQs
Who is the best call center service provider in Jacksonville?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Jacksonville businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Jacksonville?
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
How many calls can a TeleDirect Jacksonville call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in a Jacksonville call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average number of calls per day at the Jacksonville call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Florida clients seek for growth.
What Jacksonville Clients Are Saying
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.