BPO Call Center Services
Customer communication doesn’t need to be stressful. When you outsource a BPO call center, everything you need is provided.
BPO Call Center Solutions: Our Services
Business Is Booming: Can You Keep Up?
During high-volume periods, your customers deserve the same attention and care as always. That can be tough when your staff is busy — but not with a tailored BPO call center. TeleDirect handles every single aspect of your multichannel customer service needs, so things can keep running smoothly.
Tier 1 IT Help Desk
We’re a brand of the future. Not only do we provide expert live IT support agents, we rely on plenty of modern tech ourselves. Our seamless platform features state-of-the-art technology and a robust infrastructure to keep our clients at the top of their industry.
Live Agent Coverage
Fully automated call centers? No way! Some customer queries simply need a human to listen to customer needs and efficiently resolve cases — and our live agents are the best in the business. Whether you need someone to handle outreach, inbound volume or both, our BPO call center solutions have you covered.
Customized Scripting
You worked hard to establish a brand voice. We honor that. Our live agents use unique scripts with your unique verbiage and branding, so your customers have a cohesive experience.
BPO Call Center Solutions: Our Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key client average speed to answer (ASA)
Dedicated client call quality assurance score
Monthly calls monitored and scored
BPO Call Center: Our FAQs
Can my business afford to outsource a call center?
Yes! TeleDirect is not a one-size-fits-all BPO call center. We have scalable, flexible pricing models that work and grow with your business. In fact, most businesses find that outsourcing a comprehensive call center helps streamline business and cut overall costs.
Is my client data secure with a BPO call center?
It is with ours. We are committed to maintaining confidentiality, and take data protection seriously. We are 100% DSS, HIPAA HITECH and ISO compliant. Weensure airtight security with regular testing and password-protected servers. Your data is safe with us.
Is outsourcing complicated?
Not with us. Once you contact our team for a demo, we’ll take the reins. Our smooth onboarding process and integration system makes it easy to develop and connect your fully tailored call center, exactly the way you want it.
How do I know TeleDirect is right for me?
Research! It’s wise to take plenty of time to consider which BPO call center services to outsource. Have a look at our collection of case studies and testimonials. They’ll provide more insight into what our services can do.
How can I get started?
Get in touch! We’re waiting to hear from you. Call (800) 776-1081 for a demo and chat about your business needs and goals. We can get started immediately, so you don’t miss another minute!
