If you’re new to the world of BPO services, it’s natural to have a few questions. That’s where we come in!
Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today.
What Is a BPO Call Center?
So what does BPO stand for in call center terms? Business process outsourcing. Whether in the call center industry or any other sector, BPO refers to an external service that performs specific tasks for other companies. At TeleDirect, our BPO service runs dedicated call center services to businesses across industry—from healthcare to ecommerce. While the exact services offered can vary depending on industry and individual business need, a BPO call center typically handles all forms of communication and customer support.
What Does a BPO Call Center Do?
There are many services that a BPO call center can offer your business, the most common being:
- 24/7 call answering
- Emergency customer support
- Reservation and appointment booking
- Lead response management
Beyond these services, there are dozens more which apply to specific industries. For example, our healthcare BPO call center services include benefit inquiries, patient surveys, preventive screenings, enrollment and Medicare assistance. In the insurance sector, we offer claims support, policy inquiry and support and lead generation services. Wherever customer support is required, a TeleDirect contact center can provide it at the highest level.
Benefits of a BPO Call Center
There are countless reasons to invest in a BPO call center. Here are just a few:
More Satisfied Customers
With an outsourced call center, you can rest assured that your consumers are receiving first-class service at all times. With TeleDirect’s streamlined communication services, top-notch live agents and customer-first attitude, that’s the standard.
Better Brand Reputation
When your customers have a memorable call center experience, they’re likely to spread the word. Whether that’s negative or positive depends on your level of service. With TeleDirect, you can expect the positive. That leads to happy and satisfied customers, which means a better overall reputation thanks to word-of-mouth advertising.
When you outsource all of our customer satisfaction and communication services, it isn’t only your clients who benefit. A BPO service is an extension of your team—but they take care of everything communication-related, so your staff is never spread too thin. We take the calls while they focus on their hired tasks.
Customers’ needs don’t disappear at 5 p.m. If your business requires communication and support after hours, a BPO call center service will take care of everything you need. At TeleDirect, our agents are available 24/7.
How Does a Call Center Work?
Call centers are whole businesses dedicated to outsourced communication. When your business invests in a TeleDirect contact center, we handle everything from after hours answering to reservation bookings to lead response management. This is all streamlined and easy for businesses to navigate, thanks to our innovative and secure software platform. Our services feature a fleet of experienced, professional live agents who work with custom scripts and verbiage to maintain consistent branding.
Types of BPO Call Center
Not all call centers are the same! Which types of BPO call center services best suit your business needs?
Inbound Call Center
Phone ringing off the hook? An inbound contact center can handle your influx of calls, offer round-the-clock support and elevate cases to the appropriate department when necessary. Whether you need live agents, an automated service or a combination of the two, TeleDirect can deliver the best.
Outbound Call Center
Virtual Call Center
With a virtual call center, you can offer your customers the chance to communicate without picking up the phone. Typically, the services provided by a virtual call center include virtual chat centers, apps, email and social media direct messaging.
Need a little bit of everything? No sweat! Businesses who require a combination of inbound, outbound and virtual customer support can find everything they need with a dedicated BPO service like TeleDirect. We will be able to customize a contact center solution that suits your unique communication needs, whatever they may be.
Build Better Business With Our Call Center BPO Service
If you’re ready to bring your business to the next level, get in touch with the TeleDirect team today by calling (800) 776-1081. You can chat with our team about your goals and needs for your contact center and we will give you a personalized quote. Once you decide to work with us, we become an extension of your team—we will handle all your communication needs and become experts in your unique branding, business practices and verbiage.
We can’t wait to help your business grow.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.