Pittsburgh Call Center Services
High quality, US-based call center agents serving Pittsburgh businesses. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Unlock Success: Pittsburgh's Call Center Solution
We can help. Our US-based call centers provide inbound and outbound call center services throughout the United States. We also offer a full suite of call center outsourcing solutions to Pittsburgh businesses and throughout the state of Pennsylvania.
Inbound Call Center
Leverage our team of dedicated inbound call agents that specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state and local industries.
Customer Service
Agile and scalable customer service options provide trusted experience and knowledge.
Market Research
Explore new Pittsburgh business opportunities with in-depth customer data and outbound insights.
Tier I Tech Support
Outsourced tech support boosts business in Pittsburgh with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Direct Response & Media Support
Finetune your printed marketing and online advertising using expert communication strategies.
Seminar & Event Registration
Help Pittsburgh tourists and attendees register with less stress and more satisfaction when traveling or attending events.
Serving Pittsburgh, PA with Exceptional Call Center Service
Ensure Customer Satisfaction
Attracting new prospects is essential, but businesses need to keep Pittsburgh customers satisfied. Give your business a competitive advantage with attentive customer service options.
Scale Productivity with IT Support
Troubleshooting customer IT issues puts a strain on your Pittsburgh resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
Work Across Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Pittsburgh call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Pittsburgh: Where Business Meets Opportunity
Pittsburgh, often hailed as the “IronCity,” is a thriving hub of industry, commerce, and history. Just as this diverse city strives for greatness, businesses in Pittsburgh aim for excellence in their respective fields. At TeleDirect, we understand the fast-paced and competitive nature of Pittsburgh’s business landscape. That’s why we’re dedicated to providing top-notch call center services to support your business’s growth and success. Our mission is to help Pittsburgh-based businesses reach new heights by providing unparalleled customer service, ensuring that you can focus on what you do best while we handle your customer interactions seamlessly.
Our Pittsburgh Call Center Service Stats
Pittsburgh clients choose us for professional customer retention and proven tech solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Pittsburgh Call Center FAQs
Who is the best call center service provider in Pittsburgh?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Pennsylvania businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Pittsburgh?
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
How many calls can TeleDirect Pittsburgh call centers handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in a Pittsburgh call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average number of calls per day at the Pittsburgh call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Pennsylvania clients seek for growth.
