TeleDirect Multichannel Contact Center
With a multi channel call and customer support center, you can seamlessly reach each and every client or lead.
Services Provided
- Live Inbound Coverage
- Outgoing Agent Services
- Data Storage and Security
- Bookings and Reservations
- Callbacks and Reminders
- Lead Response Management
- 24-Hour Coverage
- Customized, Branded Scripting
How Far is Your Reach?
Keep up with the modern times and move beyond a simple phone-based contact center. With our multichannel communication services, your clients can get in touch when and how they need.
24-Hour Coverage
Your clients’ needs don’t magically disappear when businesses shutter for the night. That’s why At TeleDirect, our multi channel communications services are available 24 hours a day, 7 days a week, 365 days a year. With us, there will always be a helpful voice at the other end of the line, messaging app or email.
Customized, Branded Scripting
With TeleDirect, your call center agents become an extension of your team. We’ll use your specific branded voice and verbiage to communicate with customers, regardless of channel. We can even work with you to create exact scripts, giving your customers a clean and cohesive experience.
Live Agent Coverage
Automated services have their place, but robots can’t replace personalized assistance by real people. Our agents are highly trained in customer service and call center call flow. They can help you efficiently resolve cases as soon as they arise.
Multichannel Call Center Solutions Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Multichannel Contact Center Service FAQs
Do TeleDirect’s multichannel services include outbound calls?
Yes! With our multichannel contact center, your team can select which services and channels will best suit your needs. For many businesses, that includes our live outbound call solutions.
Are multichannel services only for big, global brands?
No way! While many big name brands have TeleDirect call centers, they are far from our only clients! We are proud to offer multichannel call center services to small businesses and family-run operations. Our services are fully scalable, so your agent count always matches current demand and volume.
What “channels” are covered in a multichannel call center?
All of them. These days, there are lots of ways to contact a brand; telephone, social media DMs, text/Whatsapp, email and webchat are some of the most common! Your multichannel contact center will cover all of these channels, allowing for your customers to reach you however and whenever they are most comfortable.
With so many channels, how can I keep my client data safe?
Do your research. Not all contact centers are built the same. Be sure to carefully research how your call center stores and manages your client data. At TeleDirect, our call center platform utilizes advanced software, ensuring that all sensitive data is safely consolidated and stored.
Why TeleDirect?
We have it all. TeleDirect offers complete call center solutions across all channels. Our services span from customer support to lead response management, and everything in between.