Your clients’ needs don’t magically disappear when businesses shutter for the night. That’s why At TeleDirect, our multi channel communications services are available 24 hours a day, 7 days a week, 365 days a year. With us, there will always be a helpful voice at the other end of the line, messaging app or email.
Customized, Branded Scripting
With TeleDirect, your call center agents become an extension of your team. We’ll use your specific branded voice and verbiage to communicate with customers, regardless of channel. We can even work with you to create exact scripts, giving your customers a clean and cohesive experience.
Multichannel Call Center Solutions Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
Our Clients Are Saying
Multichannel Contact Center Service FAQs
Yes! With our multichannel contact center, your team can select which services and channels will best suit your needs. For many businesses, that includes our live outbound call solutions.
No way! While many big name brands have TeleDirect call centers, they are far from our only clients! We are proud to offer multichannel call center services to small businesses and family-run operations. Our services are fully scalable, so your agent count always matches current demand and volume.
All of them. These days, there are lots of ways to contact a brand; telephone, social media DMs, text/Whatsapp, email and webchat are some of the most common! Your multichannel contact center will cover all of these channels, allowing for your customers to reach you however and whenever they are most comfortable.
Do your research. Not all contact centers are built the same. Be sure to carefully research how your call center stores and manages your client data. At TeleDirect, our call center platform utilizes advanced software, ensuring that all sensitive data is safely consolidated and stored.