TeleDirect helps growing businesses like yours thrive in the modern era of customer experience. Here, we help enterprises, including startups and small businesses provide the needed support to their clients and consumers as they ask for it.

Whether for our outsourced call center solution or to set up a customer center software and platform for your small business, TeleDirect is a leader in Business Process Outsourcing (BPO) and a trusted provider of call center solutions of any kind.Read on for more information about our call center solutions for small businesses or speak with a representative about how to implement a call center unit in your business in no time.

Enhanced Business Process Outsourcing

TeleDirect is happy to provide enhanced Business Process Outsourcing solutions to small businesses through our range of services, including small business call center outsourcing.

Unlike traditional business processing outsourcing (BPO) which heavily relies on efficiency and cost reductions, enhanced BPO is more about achieving specific and strategic outcomes. Achieving these specific business goals requires the use of modern technology and deep domain expertise.

When running a startup or a small business, there's usually an access barrier to in-house talents and resources required to get things off the ground and reach the established status.

Here at TeleDirect, we bring to small businesses specialized skills, industry expertise, and advanced infrastructure systems that allow them to scale up or down operations when responding to market demands. This way, they don't have to spend on expensive hiring or training to become established in their respective industries.

TeleDirect as a Business Process Outsourcing offers a range of enhanced BPO solutions to small businesses so they can handle especially rapid growth, accommodate seasonal fluctuations, and adapt to changing consumer needs. Included in our enhanced BPO service is a call center for small businesses.

Disruptions to supply chains mean especially small businesses must have a system to address customer inquiries, queries, and after-sales support. Call center solutions remain a top way to communicate with customers and provide that human touch.

Let TeleDirect put its in-house talents and infrastructure to work to help you achieve desired strategic outcomes.

Custom Solutions, Proven Results

TeleDirect understands that the needs of every small business are not the same. Therefore, we make our call center services for small businesses customizable.

We can become the call center extension that your small business requires to deliver support and handle customer inquiries. We’ll handle both inbound (incoming) and outbound (outgoing) calls so that you can focus on core business tasks and operations.

Because of our familiarity with numerous business processes in different industries, our agents can quickly get dialed in on even the most intricate details of your product, service, or any other areas where you'd like us to support your customers. You can count on the expertise and experience of our trained agents to get things done right.

If it's eventually decided during our consultation that it's best to have your call center unit managed by your employees, then we are happy to set up for you a cloud-based call center software and platform with just the right configurations. We can provide the needed onboarding training your employees need to get up and running with the system as fast as possible.

Contact TeleDirect for World Class Customer Service Call Center for Small Business

One of the features that sets us apart from the competition is the use of state-of-the-art technology and infrastructure. These systems being in place help us provide top-notch customer call center support throughout the year. They also arm us and our clients with advanced reporting and analytics. Reports on key performance areas like how many calls are made and wait times help your business make data-driven decisions, with informed decisions leading to great results.

With TeleDirect BPO call center outsourcing, you do not have to worry about missing out on any Key Performance Indicators (KPIs) just because of limited knowledge. Our agents are familiar with what to look for and well-equipped to optimize performance across various metrics.

For our call center software and platform deployment, reporting and dashboard mean your small business can see the progress of the call center team in your growing business in how they handle calls and provide support. With reporting, you can determine what’s lacking in your small business contact center configurations, features to add, and necessary training to keep your call team sharp.

Try Our Small Business Call Service Today

Ready to enjoy the benefits our clients get with our call center services for small businesses? We can't wait to have you on board.

- Solution Cost-effectiveness: One reason why small businesses turn to outsourced customer service for their small business is budget constraints. Installing, managing, and upgrading call center equipment can eat deep into the already limited resources of a small business. By investing a fraction of what you'd otherwise spend for an on-premise call center infrastructure, our cost-effective call center solution helps your business conserve resources.
- Robustness: From Automatic Call Distribution (ADI) capability to Customer Relationship Management (CRM) integration, TeleDirect call center solutions come with features that make for a comprehensive solution.
- Scalability and Flexibility: Another benefit of using TeleDirect call center solution is the provision to scale operations up or down based on needs. During quieter periods, you get to use fewer resources, while you can expand and scale up during peak sales periods or promotional campaigns. This flexibility in terms of scale provides cost-saving and many other benefits.
- Expertise for any industry. From insurance firms to healthcare cooperatives and much more, TeleDirect is the call center for small business needs. If you need a small business phone answering service for any industry or application, contact the proven experts in business process outsourcing: TeleDirect!
- 24/7 US-Based Agents: Here at TeleDirect, we use US-based agents to eliminate issues with availability and communication. We understand how critical it is for your small business to attend to every single customer's inquiry with no delay and effectively. Our agents have excellent communication skills and take calls in your local time zone.
- Professionally trained live agents. Need some extra help with your call center services for small businesses? Let TeleDirect provide industry-leading live agents for professional, ready-in-a-pinch support. And it doesn’t matter which industry you need help with – thanks to our flexible, agile solutions, live answering service for small business has never been easier. If you need a helping hand with your call center for small business, contact TeleDirect today, and see how our agents can make all the difference.
- Customized Scripting: Whether for our outsourced business call center solution or self-managed solution, TeleDirect’s call center solution comes with customized scripting. Customized call scripts serve as a guide when providing support for customers, clients, and others who need information about your business. Maintain the accuracy of information passed and consistency in support delivery.

Small Business Call Center Services Stats and Graphs

Our clients are not using TeleDirect’s small business call center solutions without a reason. Here’s what the figures and numbers show about our service.

Our Small Business Call Center Clients Are Saying

We not only have stats to show for our services but also feedback from real customers. We hope to have you as part of the numerous satisfied clients who use TeleDirect call center solutions for small businesses. Here’s what some of the customers have to say about what we do.

Small Business Call Center Services FAQs

We answer below some of the commonly asked questions about our small business call center solution.

What types of call center solutions are available?

TeleDirect call center solutions handle both inbound and outbound calls. We can handle both incoming and outgoing calls, chats, and emails. This Omnichannel communication coupled with our blended call center services make for a comprehensive customer engagement strategy. Contact us today for more information.

How do I choose the right call center technology for my business needs?

Choosing whether an outsourced call center solution or a customized contact center platform depends on your needs. Regardless of your requirements, TeleDirect has just the right technology for you that can be scaled up or down as your business grows and operations change. Contact us today for consultation on which technology to use.

What are the costs associated with implementing a call center solution?

TeleDirect pricing models are flexible and can be customized to meet your specific needs. The most important thing to us is getting you a small business contact center solution with all the features needed and at the right price point without cost overkill.

How will a call center solution integrate with my existing CRM and business systems?

Our call center platform and software seamlessly integrate with popular CRM tools. You can also connect it with other business apps you already use for seamless transfer of data, such as customer/client information.

What kind of training and support do you provide?

We provide all the necessary training needed to set your system fast. Your team will also get ongoing support and training for as long as you’re with us.

Call Center Solutions for Small Business