TeleDirect Customer Service Solutions
Our customer service call center and platform solutions make great customer service simple.
Services Provided
- 24/7 Coverage
- Customized Scripting
- Lead Response Management
- Secure Data Storage
Is Your Team Stretched Too Thin?
You hired your staff for their specific skill set — so why are they taking phone calls and helping solve customer issues? Let experts handle it so they can focus on their trade. TeleDirect agents become a handy extension of your team; whatever customer service needs you have, we can tackle them.
Ultra Secure Data Storage
With TeleDirect, your clients’ sensitive data is always in good hands, thanks to our high-tech customer service call center platform.
24/7 Coverage
Some customer service support companies only operate during typical business hours, but TeleDirect isn’t your average call center. That’s why we provide round-the-clock coverage, so there’s always someone on the line.
Live Inbound Agents
Sometimes automated services just don’t cut it. Whether you need a technical support call center, a general information line or a telemedicine service, we can provide knowledgeable and friendly human assistance.
Customer Service Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Customer Service Call Center FAQs
My product is great, but our online reviews are terrible! What’s the problem?
Customer service. If your reputation doesn’t reflect your product quality, you may need to improve your customer service skills. The best way to do this is by outsourcing your support center; our team of professionals has plenty of customer service tips and solutions to help your brand shine brighter.
My business is busy during some periods but quiet at other times. Does an outsourced customer service call center make sense for me?
Definitely. TeleDirect call centers are 100% scalable, so our services always match your needs. When business is booming, we’ll bring more agents on board. During quieter times, we can pull back.
Are call centers only for big brands?
No way! At TeleDirect, we know that call centers help businesses of all sizes thrive. That’s why we offer small business call centers and ones suited for big corporations.
When and where does TeleDirect operate?
Across the U.S. TeleDirect agents are available across the entire United States, 24 hours a day, 7 days a week. Whatever time zone you’re in and wherever you are, we can serve your company’s needs.
How do I ensure that my call center reflects my brand and business values?
Customized scripting. At TeleDirect, we work with brands to develop customized call center scripts that utilize your brand verbiage and align with your mission and values. This creates a more cohesive experience for your clients and helps us get to know your business better.