TeleDirect Customer Service Solutions
Our customer service call center and platform solutions make great customer service simple.
Is Your Team Stretched Too Thin?
You hired your staff for their specific skill set — so why are they taking phone calls and helping solve customer issues? Let experts handle it so they can focus on their trade. TeleDirect agents become a handy extension of your team; whatever customer service needs you have, we can tackle them.
Ultra Secure Data Storage
With TeleDirect, your clients’ sensitive data is always in good hands, thanks to our high-tech customer service call center platform.
Some customer service support companies only operate during typical business hours, but TeleDirect isn’t your average call center. That’s why we provide round-the-clock coverage, so there’s always someone on the line.
Live Inbound Agents
Sometimes automated services just don’t cut it. Whether you need a technical support call center, a general information line or a telemedicine service, we can provide knowledgeable and friendly human assistance.
Customer Service Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
Our Clients Are Saying
Customer Service Call Center FAQs
My product is great, but our online reviews are terrible! What’s the problem?
Customer service. If your reputation doesn’t reflect your product quality, you may need to improve your customer service skills. The best way to do this is by outsourcing your support center; our team of professionals has plenty of customer service tips and solutions to help your brand shine brighter.
My business is busy during some periods but quiet at other times. Does an outsourced customer service call center make sense for me?
Definitely. TeleDirect call centers are 100% scalable, so our services always match your needs. When business is booming, we’ll bring more agents on board. During quieter times, we can pull back.
Are call centers only for big brands?
No way! At TeleDirect, we know that call centers help businesses of all sizes thrive. That’s why we offer small business call centers and ones suited for big corporations.
When and where does TeleDirect operate?
Across the U.S. TeleDirect agents are available across the entire United States, 24 hours a day, 7 days a week. Whatever time zone you’re in and wherever you are, we can serve your company’s needs.
How do I ensure that my call center reflects my brand and business values?
Customized scripting. At TeleDirect, we work with brands to develop customized call center scripts that utilize your brand verbiage and align with your mission and values. This creates a more cohesive experience for your clients and helps us get to know your business better.